Brian is an amazing educator (I went through his whole video series and took copious notes). He has a way about him that engages and teaches methodically from the ground up. I’m a teacher, so I don’t say this lightly. Not to mention he’s just a funny, cool dude. Ashley did an ou…Read full reviewClose full review
Brian is an amazing educator (I went through his whole video series and took copious notes). He has a way about him that engages and teaches methodically from the ground up. I’m a teacher, so I don’t say this lightly. Not to mention he’s just a funny, cool dude. Ashley did an outstanding job working with Tucker, sending weekly videos on progress and responding to questions. During pick-up, when we trained on-site over 2 days, Ashley took a lot of time just sitting and telling us about Tucker and answering my 3 pages of questions. She was extremely patient and encouraging as my husband and I attempted to put the concepts into practice (quite the learning curve!). Brian and Ashley sat with us another lengthy time answering even more questions…and possibly repeating themselves patiently. We had scheduled training slots for 2 days. Because they had no other pick-ups those days, they spent wayyyy longer with us when they could have held to the original arrangement. That tells me they care tons about client long-term success. Since coming home only a few days ago, I have seen huge positive changes in Tucker. Since he is dominant, we are still working on him seeing me as the pack leader. I believe we have been given the tools to achieve that (HUGE DEAL since I have been bitten 4 times). Brian and Ashley walked us through what that will look like and what to expect. Brian and I have communicated a ton via text, and he initiated a call to explain/clarify a few things. Knowing that we have his advice/zoom call/meet-up for Tucker’s entire life is huge. Be prepared that you have to put in the work when your dog comes home! If you ever go, make sure you get to meet Steve, the dog. 🤪 Tldr: staff is patient, kind, and knowledgeable. Communication is top notch.
