Hired them to help train my Cane Corso puppy. We were looking for a home personal trainer . Called multiple trainers and was upfront with them she was very fearful, and high anxiety. I knew it was going to be a life long struggle and did not expect miracles just wanted her to be …Read full reviewClose full review
Hired them to help train my Cane Corso puppy. We were looking for a home personal trainer . Called multiple trainers and was upfront with them she was very fearful, and high anxiety. I knew it was going to be a life long struggle and did not expect miracles just wanted her to be able to walk on a leash and have the best life possible. Called and spoke with Tara was realistic did not make false promises which I appreciated. We agreed and she set us up with Scott to start training. At first Scott seemed positive and thought he could help. It took about 4 weeks and I was finally able to see some progress and i was excited. i was able to walk her around the block without her freaking out and pulling to get back home baby steps. Somewhere around 6 weeks things changed. Lessons became unreliable. First there was a supposed car accident, that lesson got canceled at the last minute. Next week he was late because he was picking up the rental car, again notified last minute.Then he wanted to change the day of our lesson because he picked up another client in the area, that’s when his attitude changed. I was not able to switch and you could tell he was not happy.Then he completely blew me off no call just didn’t show up for our scheduled lesson. They have a strict cancellation policy so I made sure I was home even though my husband had emergency surgery that morning and I should of been at the hospital with him. I called Scott and he said one of his dogs was hurt and needed to take him for testing. He blamed the office saying they were supposed to notify me and he didn’t care and was not apologetic. Well after that he never showed up again which was fine with me I had enough of him. The following week I got a text saying he was sick and another trainer was coming. That would of been fine but she didn’t seem to know what we were working on. At the end of the last lesson which was 2 weeks previous, we had decided to start trying an E-Collar and we’re just beginning to start conditioning. Shelby had us trying to go on a walk and she kept turning up the intensity because my dog was not showing any reaction. My dog definitely was not ready for this and I have since learned that should of never happened. I think that lesson caused more harm then good. I ended up calling the office and speaking with Tara who again who was kind and apologized for what happened. She also informed me it was Scott’s responsibility to call me not the office. She set up for Mike another trainer to come out for the final 2 lessons that we had paid for. Mike was really good and I wished we had him from the beginning things would of probably gone differently. He was patient and helped us learn how to use the E-Collar properly. My dog is still a work in progress and considering looking for another trainer. Definitely do not recommend Scott or Shelby from Akela K-9 Services
