Allen's Kennel Dog Training

We have taken our dogs (often 2 or 3 at a time) to Allen's Kennels for the past 20 years. We have never had an issue until this Sunday when my daughter picked up the dogs on a Sunday evening. Apparently the process is to simply open the kennel and let the dogs run freely through the facility into the office. Somewhere in between their kennel and the office,one of my dogs had the entire bottom of his ear torn off. The staff claims that he got close to another kennel and the dog in that kennel bit his ear through the fencing. They attempted to tape it up and my daughter paid the bill and took them home. A girl named Jennifer called me the next day to advise me to go to our vet, and Allen's would pay the bill. She was very apologetic and concerned. I made an appointment and took him as soon as we arrived home. The product that the kennel staff taped him up with was stuck to his wound and was very painful coming off. Three people had to hold him down while two vets worked on getting the tape off. This was the first time we were able to see the extent of the injury. The entire bottom of the ear is gone and left with a bloody jagged edge. My husband called the owner, Dottie Allen, when we got back home and said that we should be reimbursed for the stay, and sent her a picture of what was left of the ear. She said she had seen the piece of the ear on the floor and accused us of being all about the money and not the care of the pet. He informed her that it is entirely about the safety of the pet, which is why we pay to keep them in a kennel when we go away. He also questioned the process of not leashing them on the way out past the other animals, and how a boxer could possibly bite a dog through the cyclone fencing. When she became hostile and defensive he hung up and called back and asked to speak to Jennifer, who had requested that we call the next day to see how the dog was doing. Dottie got on the phone again asked why we wanted to speak with Jennifer. She would not put her on the phone. After this experience I would never recommend this kennel and will not go back. When leaving pets in a kennel you have to trust that the staff is doing the right thing while you're away. When an owner of a company is this callous when a pet is injured it is an indication of the quality of the care. Do yourself a favor and take your pets to a place where their safety is the first priority!!!

Utterly disgusted by this place. I picked up my boyfriend's 1-year old german shepherd last week and upon arrival found our dog with a bloody nose. The staff stated that the swing doors have caused the "minor cut". She explained to me before he was brought out so I thought it was literally a "minor cut". When he finally was brought out my jaw literally dropped. There was a bloody gash the size of a bottle cap on his nose. I called my boyfriend who's a police officer and told him what had occurred. The staff member called the owner DOTTI and notified her of the issue. Even the staff member acknowledged the injury as pretty severe. The owner was supposed to call my boyfriend the same day and never did. So he called the morning after and the manager refused to own up to anything and would not allow him to speak with the owner. FINALLY the owner DOTTI called my boyfriend back and was extremely rude and eventually hung up on my boyfriend. Please send your pets elsewhere! CLIF WYCK KENNELS have owners who are retired police officers who take pride in the work the day and do a wonderful job. SEND THEM THERE!