We boarded our puppy, Amora, here for kennel time along with a partial 6-day training focused on greeting and recall while we were on vacation. There was quite a bit of back-and-forth beforehand about scheduling, specifically whether the training would be 6 or 7 days. We ultimat…Read full reviewClose full review
We boarded our puppy, Amora, here for kennel time along with a partial 6-day training focused on greeting and recall while we were on vacation. There was quite a bit of back-and-forth beforehand about scheduling, specifically whether the training would be 6 or 7 days. We ultimately agreed on 6 days since that aligned with our return date and pickup. Unfortunately, there seemed to be some miscommunication internally, because when we arrived to pick Amora up, she wasn’t ready. She was extremely dirty and had not been washed, even though a wash was supposed to be included at pickup. We were also supposed to have a one-hour go-home training session to learn commands and maintenance for a puppy, but that didn’t happen. After a long day of travel, we ended up taking her home, washing her ourselves, and leaving without that training session. That said, about a month later Bryan came out to our home for an in-person training session, which was accommodating and very helpful. He worked directly with us on maintenance and commands, and we were happy with the actual training and guidance we received. Overall, we’re pleased with the training itself, but we hope the business can improve communication, scheduling, and pickup logistics so future clients have a smoother experience. Between the manager, Haley‘s communication and Bryan‘s excellent training process and guidance, I feel that I can leave a four star. The in home training session made up for the logistical issues in communication and coordination.
