California K9 Solutions of Bay Area

Terrible customer service before, during and after booking their $3K 2-week-long board and train program for the weeks before and after Labor Day. They didn't give me any updates while my sweet and loving dog was boarded for 4 days and, per their own account, she had not been eating from day one. They also claim that my 15lb mini Labradoodle was "extremely aggressive" towards the trainers (she's NEVER been aggressive, just leash reactive towards some large dogs) and yet they gave her a bath before discharging her in the morning of day 5 - I still wonder, how can you bathe a dog that is trying to bite you?! As you can imagine, my dog was absolutely terrified and lethargic when picked up after getting a voicemail where they said it was "an emergency," and to get there "as fast as humanly possible," yet it had taken them 4 days to reach out? After this, they provided awful and slow communication to the point I had to message Jas Leverette (the owner) on Instagram to ask him to get his team to reply to my email about what had happened during those 4 days. I was able to prove that they had broken their own B&T Agreement and they refunded me, but they never even replied to my last email. It shows pure disregard for customers. Also, note that "balanced training," which is offered at Cali K9, is a euphemism for reward and punishment, which I didn't know, and that they may use slip leads and vibration collars to train dogs - it's in their policies on their website, you can check them out. Lastly, they don't show you the kennels where the dogs rest. That's a huge red flag, and I should have known better. I do not recommend. AT ALL.

absolutely horrible— if i could give negative stars, I WOULD. i pass by this area on my way home and the amount of distress i see the dogs kept here in is absolutely horrifying. in a record-breaking heatwave, these dogs were kept outside with no apparent water or shade. these dogs are boarded for long periods of time in extreme heat and are verbally/physically abused for crying. every time i pass by, i hear these dogs crying and barking. i even witnessed one of the dogs being hit one time. this place advertises themselves as a place where dogs can be safely trained in a good environment, but it’s the complete opposite. i feel horrible for the dogs there and i am in disbelief that i almost brought my dogs to be trained there. unless you want you beloved pet abused, DONT BRING YOUR DOGS HERE.