Canine Mastery

I strongly advise against using this facility for your dog's care or training. My experience with both their daycare services and agility classes was extremely disappointing, especially compared to other providers I’ve used in the past. I have previously utilized various dog daycares and training services across different states due to frequent relocations for work, and I’ve never encountered issues like this before. The staff and owners at this facility were consistently rude, condescending, and even mocked my dog. After his first daycare session, I received a call informing me that my dog was "humpy," and they wanted to crate him rather than let him play. When I asked if he was causing problems with other dogs, they admitted he wasn’t, but still insisted on crating him. I expressed that I didn’t want him crated unless absolutely necessary and suggested temporary separation if needed. Despite this, I later noticed my dog frequently came home with scratched, blistered, and occasionally bleeding paws. These injuries only occurred after his daycare visits. The final straw came on New Year’s Eve. I scheduled daycare in advance and was assured they would maintain their regular hours despite the holiday. On the day of, I dropped my dog off at 7:30 AM and headed to work. Around an hour later, I received a call from an employee laughing, saying they were closing at 3 PM instead of 5 PM because she had dinner reservations at 4:30. When I explained I couldn’t pick him up until 4 PM and that I wasn’t informed of the early closure, she rudely responded, “There’s a sign on the door I put up at 8 AM. You should have read it.” Since I dropped him off before 8 AM, there was no way for me to know. She continued laughing and dismissively said, “That’s not my problem. You need to pick him up at 3.” I had to leave work early, use PTO, and inconvenience my manager to resolve this. Hoping for a better experience, my fiancé and I decided to give their agility classes a chance, as they had positive reviews for those services. Unfortunately, this was another disappointment. The instructor, Kathy, was disorganized, impatient, and frequently made passive-aggressive remarks to both owners and dogs. Her demeanor created unnecessary stress during classes. After attending only two of the six prepaid classes, we decided to withdraw. Although the class package cost $180, we didn’t request a refund, as I had already seen other reviews reporting similar issues with refunds. Overall, this facility has consistently demonstrated poor communication, unprofessional behavior, and a lack of care for both dogs and their owners. I would not recommend this place to anyone who values their dog’s well-being or a professional experience.