Chasing Life Dog Training

We’re sorry to hear you were unhappy with your experience. During the time of your training package, we experienced unexpected phone service issues that required us to change providers and phone numbers. We notified clients of these changes by email and text as quickly as possible, though we understand this may have caused frustration and communication difficulties. We completed two in-home training sessions focused on the concerns you wanted to address with your pup. We also discussed the option of introducing e-collar training for the remaining sessions if you chose to move forward with that approach. In addition, we offered Play & Train days. You scheduled two days, but your pup attended only the first. During that visit, we completed two park walk sessions and provided supervised playtime with other dogs, which gave us a good opportunity to get to know him in our training environment. When the second day was canceled, we reached out to check in and ask how things were going. Shortly afterward, we received your refund request. I also spoke with you directly by phone to review our refund policy. Because the request was made after training services had already begun, our policy would not normally allow a refund. However, we still wanted to address your concerns and sent an email offering a partial refund/credit of $275. Since the original payment method was unavailable, we also asked for your preferred refund method, but unfortunately did not receive a response before this review was posted. We never want any client to feel ignored or dissatisfied. We genuinely care about the dogs and families we work with and are always striving to improve communication and the overall client experience. We remain open to discussing a resolution directly.

We’re sorry to hear that your experience was disappointing. Duke came to us at 4 months old with serious behavioral concerns, including food aggression and biting within the home, and we worked extensively on those behaviors throughout his stay, including structured socialization with new people, children, and other dogs. During his time with us, we did see improvements in his behavior, responsiveness, and ability to engage appropriately within the training environment. We acknowledge communication could have been better at times, and we take that feedback seriously. At Duke’s go-home session on the evening of Christmas Eve 2024, we reviewed his progress. When concerns about his appetite were brought to my attention, I followed up to address them. Temporary changes in eating during transitions are common, and I suggested offering a few different food options while allowing him time to adjust and eat at his own pace. We also offered follow-up sessions to help transfer training into the home, and that door remained open. We genuinely cared about Duke and wish your family the best moving forward. Anyone with questions is always welcome to reach out to us directly.