Colorado Dog Academy

It is with a heavy heart that I write this review, we've used the Colorado Dog Academy for a few different boarding needed. Our first experience was great, but with each experiences the service has drastically decreased -- with this last experience being the final straw. We boarded our dog for a 24-hour stay and scheduled a grooming service before pick-up. When we picked up our dog, he had a cut over his eye, which he did not have upon arriving to the Colorado Dog Academy. I called and asked about the cut, and was met with a very dismissive response -- something like "they are dogs, it happens." He also came down with a very sever digestive virus, which resulted in a visit to the vet. Apparently, virus are pretty comment in boarding facility that have cleanliness issue. Our vet even said they also had not heard good things about Colorado Dog Academy . It is disappointing, but after starting off with such great experience and end in a very different place is disheartening.

I did not have a good experience at this place. I took my dogs here for 4 days, when I called to check on them, the lady I spoke to obviously lied to me. Her tone seemed annoyed that I was even calling to check on my dogs & I asked if the dogs had been eating and she proceeded to tell me they both were doing great and both eating. I knew that wasn’t the case. When I get there a different lady tells me my dog didn’t eat because she was sad which is to be expected, but don’t lie and say she was eating when she wasn’t. Also, we had to pick them up a little late because our flight delays & when we called to tell them we were running behind on time just by a little bit the lady was dismissive & told us they would not wait past closing time because they have been their since 6am & they would have to stay for two more days because they were closed the next two days. So instead of waiting a few extra minutes she was trying to force my dogs to be jailed there for 2 more days and me have to pay for those extra days. They have a sign up that says pickup outside of hours is a small fee but this lady said absolutely not. My dogs and all their stuff smell like a dirty dog area, like pee and dingy. (They told us they wash their stuff) Also, I’m also positive they gave my dog treats to other dogs or kept them for their own stash because my dogs don’t even eat a full treat yet they sent them back with all treats gone? This place is is not honest about the dogs stay & I don’t think I’ll go back nor recommend them to others. One lady with glasses there was really nice but the other staff and overall experience didn’t give me good vibes at all. Update : 9/5/23- my dogs ears have been bothering her since I picked her up and when I look inside her ear it looks like they tried to clean her ears and were too rough!!! She has scans all inside her ears and it’s bothering her! You guys have zero integrity &just want your money!