Delta K9 Academy

Our dog boarded at Delta K9 for 3 nights for his first time being away from home. We saw this business on Instagram and thought this would be perfect as we are aware he can get aggressive towards people and dogs out of anxiety. Despite very good reviews for their training, we believe the boarding was not satisfactory. With our dog having anxiety and a big fear of dogs and people, we were looking forward to a comforting boarding experience for our scared two year old dog as we had booked the second best room with daily video updates and their own aggressive dog handler. Upon drop off, we were not able to see the room in person and were told we would receive our first video promptly to ease our nerves and actually be able to see where he will be staying. Hours go by and no video was sent. After emailing, calling, and dming for 2 days, we were finally able to reach them by phone and were told that we haven’t received a video because our dog is too aggressive. Isn’t this K9 academy specifically for aggressive dogs? The website specifically states there is no dog they cannot handle. We paid for the second best room that comes with an aggressive dog handler that should specialize in these kind of dogs. It felt as we were being faulted for them not sending the promised videos because of our dog which is very confusing as again, we booked this room because we knew he’d be with professionals. If he was too aggressive, why did we have to reach out multiple times to be told this information where they should’ve communicated this to us in the first place. We received a video on the 3rd day of him walking outside (hair standing up on his back and very nervous, looking as if it was his first time out in the play area) and then another with him in his room from the outside of the glass door. Couldn’t we have gotten a video of him through the glass door the first or second day if he was being aggressive to the handlers outside of the room? To add, the room is extremely small with one bed and a water bowl (didn’t see the toys we brought him in the video and no blankets were allowed) Overall, there was a extreme lack of communication and unprofessionalism when it came to ensuring we felt that our dog was cared for. There was no reassurance to know that the dogs felt safe and comfortable especially since you can’t see inside and all you hear is constant barking (of course we understand this is a dog training facility and there will be loud noise but that being the only impression and accessible place for owners is unsettling) Please do not promote that your business can handle all dogs and make us pay for a special room specifically for aggressive dogs if you cannot take proper care and fulfill all of the promises listed on your website. Unfortunately, we won’t be returning

Our Rottweiler received care, dedication and top knotch obedience training from Grace! We are very grateful for the relationship that was built between our family and Grace. We really appreciated the videos that were shared to see how the training was going. Our dog has been transformed and is listening, and easier to have at home with our family. We highly recommend you train, board or both at Delta K9. The facility is clean, and the staff are knowledgeable, attentive and helpful. Our dog is in great shape and very muscular since the obedience training. We are proud and more confident in every day care, grooming and in taking our dog out on walks in our neighborhood since the training. Thank you for your kindness and assistance with our dog.

I can’t recommend Delta K9 Academy enough! From the moment we started, it was clear they truly understand dogs and how to bring out the best in them. The trainers are knowledgeable, patient, and genuinely care about both the dogs and their owners. Na’na has learned so much and I see improvements every single day. Perfect experience from start to finish, if you want a happy, well-trained dog, this is the place!

If you’re thinking about using them, I wouldn’t think any longer. Delta K9 took in our pup while we were at a friend’s wedding and they did a fantastic job with our first timer, and with us. Even though we were only away for 4 days, they went out of there was to provide us with a little video update, which really goes a long way. Especially if you’re someone who’s ever had a bad experience with kennels. Everyone was very kind, even when I showed up for a surprise site visit. They took me around their facility and answered every little question I had. By the time I walked out, I was convinced. When we got him back he was freshly washed and brushed, and excited to go home :) It would’ve been nice to get a little more insight on his behavior during his stay. We paid for human aggression because we have a rescue who reacts to new people trying to pet him in our house, but we rarely get to see how acts outside of our care, so it would’ve been invaluable insight to receive from the trainers that were handling him. (Probably should’ve mentioned we were in the market for training 😆) All that said, I’ll definitely be using them again for the next excursion we can’t bring our furry boy on. Thanks a bunch guys! (I’ll be back for my Famers Dog dish someday soon! lol)