Dog Educated

6 weeks ago, my rambunctious one year old Yorkie (with the world's shortest attention span) and I began the Basics class with Lisa at Dog Educated. I had few (any?) expectations going in. Never in my wildest dreams did I think my pup would excel the way he did; the way every dog in our class of five all excelled! Five different dogs, five different personalities, five different families, five different backgrounds. DE classes are structured in a way that your dog WILL be successful. This is not your typical training. The small class size provides for Lisa to have a lot of one on one time with you and your dog. This is a fun class for you and your pup. Because your dog WILL succeed each week, you look forward to the next week!! At graduation, my juvenile Yorkie who six weeks prior lacked in impulse control, focus and responding was now in a down stay; not tempted by the treats inches from his nose; not distracted by the activity going on around him and responding to me and looking to me for guidance. Lisa and her staff were fantastic to work with. Personable, fun, knowledgeable and it's evident they are loving what they do. We can't wait for OUR education to continue with Dog Educated.

I can't really comment on their skills.I never had the opportunity to work with them. Responding to potential customer ......multiple customer inquiries seem to be their weakest area as a business. i am really happy if they are busy and doing well, but their customer response etiquette doesn't exist. For every person you ignore, there are at least 20 referrals you won't get. Overtime that will destroy a business. I have noticed that this issue appears to be the same for other people rating them. So you obviously are technically equipped to help dogs, you really need to figure out how to answer inquiries.

I can not say enough good about the training we (my dog and me!) have had with Dog Educated! I have two rescues with various issues. The hardest thing was getting my 7 year old sharpei/greyhound/chow/etc. mix Sherman, to the vet without it being extremely stressful for all involved. His fear made it very hard for anyone to touch him or for him to even enter the building. With Lisa we worked on making it a positive experience. Her patience, expertise and encouragement got us to the point where Sherman was examined and got a shot with no adverse behavior. I can not thank Lisa enough! I have learned that training rescues with questionable and quite possibly abusive backgrounds is not a one and done. I will be working with these pups their whole lives and fortunately Dog Educated has given me the tools to do so. Lisa is always available and responsive whenever I reach out with a question or concern. Thank you Dog Educated!

I would first like to stress that this is not a review of Dog Educated’s training skills. I’m sure they are wonderful trainers based on all the glowing reviews and a personal recommendation I received. However, I can’t say that from personal experience as I have tried contacting them for over a month to simply set up an appointment for my dog, never got a clear answer, and then was simply ignored. On 4/30, I sent my first inquiry through their form on their website and got a response within a few hours. I was quite excited as Lisa detailed how we could approach my dog’s behaviors, and if I was interested to give her my availability. I responded within 20 minutes confirming my interest and provided my availability. A week went by with no response. On 5/6, I followed up with another e-mail. Again, Lisa responded promptly (and did apologize for the delayed response) offering one appointment in the near future, but otherwise she was booking out mid-June. The same day, I let her know I’d be out of town on the one day, but I was very interested in scheduling a time in June. Another week went by, no response. On 5/14, I sent another follow up, asking if there was a better way to contact her to set up an appointment. I also offered my cell number if it was easier to chat about it. No response. Around 5/20, I called the business number and left a message, again leaving my cell with a request to call me back. No response. Finally, on 5/29 I sent another e-mail expressing how disappointed I was in not being able to get in touch simply to make an appointment, and that I would be moving on with another trainer. It’s been a week, and I have yet to receive a response with an explanation or an apology. This has been a hugely frustrating experience. I was really excited to work with Lisa as I have heard nothing but good things, but I can’t imagine giving my business to someone who simply cannot be bothered. I don’t think it’s unreasonable to expect my business to matter. If I had gotten a timely response, I could have had my first appointment scheduled in a couple weeks. If you are too busy at the moment to take on more clients (or something else is going on), then say so. I would have appreciated being notified and would have respected the heads-up. But to repeatedly ignore a potential client speaks of poor communication skills and even poorer business practices. Frankly, I'm left wondering how any of their clients actually made appointments? Like I said, they are probably amazing trainers. But I’ll never know.