I went to dog gone smart for a 6 week, hour long class for my puppy. Pros: The trainers seemed to know what they were doing —I did notice positive changes in my dog’s behavior. And I feel like the price for the class was reasonable for this area. Cons: communication is poor and…Read full reviewClose full review
I went to dog gone smart for a 6 week, hour long class for my puppy. Pros: The trainers seemed to know what they were doing —I did notice positive changes in my dog’s behavior. And I feel like the price for the class was reasonable for this area. Cons: communication is poor and made the overall environment feel unwelcoming. I had to miss a training class because my puppy got neutered. I let the trainer know ahead of time and was told to reschedule on their website. The website was not working for me. So, I called and was told to email the training coordinator help. The person did get back to me, but once I replied with the class I wanted to take, i got no further response. And I did not just want to show up in the class without confirmation because of Covid and potential number limitations. So, I emailed the trainer and got no response. At my next regularly scheduled class, I let the trainer know that I did not hear back and he told me to text him. I did and got no response. I’d texted him right after my training class which was after hours, so I figured it was a work number and the trainer would not respond after hours, so the next morning I’ve attempted to follow up. And again got no response. Overall, this experience made me feel unwelcomed and made me feel like a nuisance when everything could have been resolved with a simple response. I ended up missing my last two classes due to scheduling conflicts, but I figured there was no use in attempting to contact them about it, so I just dropped out of the class. And I will not be returning.
