Dog Guru - Dog & Puppy Training and Boarding

Kait,<br><br>Customer feedback is taken very seriously here and we apologize that you have not been satisfied. With our Online Interactive Training Program, we offer and stand by our 60-Day Satisfaction Guarantee. You requested a refund outside of this period. We offered time and resources fielding your multiple questions and attempted to help you work through issues later to find out basic recommendations were being ignored.<br><br>We were very disappointed to see a choke collar being used on your dog from the video you submitted to us two months after joining our program. It's also concerning that you stated this collar is required by the rescue you adopted your dog from and your Veterinarian. Because of this, we'll be filming a video to help educate why a collar designed to choke a dog as they pull is not only dangerous but does not teach anything or solve the underlying issue whatsoever. We hope that you'll take the time to watch it when it's posted.<br><br>Your review feels like a retaliation since you copied the same negative statement across every platform that we have an account on. All this occurred immediately after you were denied a refund outside of the agreed-upon terms. The people you are hurting here are other dog owners searching for a structured training program that's proven to work. The program can seem inflexible or unaccommodating to some at first, but it does not take long before the results speak for themselves. However, this is not attainable if our program is not followed or you're utilizing tools that are counter-intuitive to what we are teaching.<br><br>We've made working with dogs our life's work and want the absolute best for them, even if it means pushing back in certain situations as this. As soon as we saw your review, we reached out to you by both phone and email hoping to better understand your perspective. We patiently waited but have yet to hear back even several days later, thus we are responding here. We hope that you'll be open to discussing and hearing some additional information we'd like to share with you. We think you'll be surprised at what you can learn about dog training and the relationship you could potentially have with your dog.<br><br>All the best,<br>-YDG