Dog Town Training Academy LLC

They came highly recommended by the lady who sold us our puppy. This was our first time having our dog groomed. She is roughly 6 months old. This would be her first time to a facility to groom. She was a little nervous and scared. I said it's okay, as she pushed towards the door. The woman running the grooming section scolding me and said, no you do not say it's okay, because it's not okay. Sorry to correct you but our trainers would say the same thing. I was trying to comfort a panicked puppy. I did not mean her behavior was okay, but that she would be okay. Our puppy is obviously still in training and this is not our first puppy. This was our first time ever having a dog groomed, first impressions and actions are important. I found it unprofessional and insulting the way she spoke to me. She did a nice job with the grooming, but I would not recommend this particular place to anyone with a puppy, young dog or first time grooming. I do not feel it is right to insult customers and treat them like trash the moment they walk in the door. UPDATE: As you can see from the owner's response. They obviously DO NOT care about their customers'. I did NOT react negatively, nor was I reinforcing fearful behavior. We have had many dogs and have them professionally trained. We understand the do's and don't of training dogs. As an owner of several businesses myself for over 25 years, this is not the way you treat customers. It's not what you say, it's how you say it. If it had not been for the fact that we had a scheduled appointment that was scheduled weeks out, I would have walked right out of the door. Very rude to speak to customers this way! Changing to a 1-star review after owner feedback. UPDATE: The response from the Owner is NOT anything I ever wrote. I stand by my rating. I would NOT recommend this groomer, ever. They are terrible.