Elite K-911 Dog Training, Grooming & Boarding

We brought our dog, Gracie, to K911 for an evaluation. After our visit, we were satisfied with the facility and staff, and accordingly purchased a training package. During our initial training session, we encountered a trainer who stated that “dogs don’t have feelings,” and basically told us if our dog was not in our eyesight at any point in time they should be caged which made us uncomfortable. As a result, we requested a refund. We were advised that we could transfer to a different trainer, but when we attempted to reschedule with another trainer, we were informed that our session timeframe had expired, and therefore, we were not eligible for a refund or to schedule additional sessions without purchasing a new package. Furthermore, the receptionist explained that I misunderstood the trainer’s comments, asserting that the trainer would never have said “dogs have no feelings,” despite having heard the statement multiple times during the session. The receptionist continued to speculate about what the trainer might have said, disregarding our firsthand experience. Due to these concerns, I cannot recommend this facility to friends or family. **Update** We were also informed that additional links for the training collar could only be purchased at the location because they specialize in links imported from Germany. When I called attempting to reschedule a visit, the receptionist stated that individual links could be purchased there. However, upon our visit today, we were told that only complete collars are available for purchase, and separate links are not sold but we could purchase a new collar for $47.00 as if we didn't already waste enough money.