Faithful Companion Dog Training, LLC

I am sorry you were not satisfied with the lessons. The Better Business Bureau has stated that this situation has been resolved, and they would not be posting your complaints. All of my clients know that, because I offer the luxury of teaching in home private lessons, there could be a 15 minute leeway depending on traffic. You hired me to: Manage puppy biting and teething, teach you how to potty train your puppy, help with grooming, overall attention. During each exercise, I explained why I did each one, how it would address each of your issues, demonstrated it and then had you, your daughter and wife  do each one while I coached you.  Within only two sessions, he learned to touch a hand, to search for a treat and return (puppy recalls to his name), he fetched a ball, he learned to sit, lie down, and to go to a mat and lie down with cues. He was beginning to understand how to use a softer mouth when taking treats or playing. In addition, I gave you suggestions and methods to help manage your puppy’s urge to bite on skin or clothes, and to help soothe his gums and teach oral awareness. I demoed techniques for that as well as grooming, which you then practiced. I gave you suggestions to teach him to go outside on leash. You complained of your puppy’s frequent urination, so I recommended that you  make an appointment with your Veterinarian since he was still on meds for Giardia. I went out and purchased washable puppy pads that (which is not a service included in my package), he could not chew on and did not charge you. I went above and beyond by giving you a puppy e-book, links to videos to help continue training. I also sent emails to try and help whenever you had a question. You had a copy of the registration form and I gave your wife the receipt for the package of six lessons you agreed upon when paying. My policy clearly states that I do not offer refunds, however, I did offer you a partial refund twice, which you refused to accept.  I wish your puppy the best, as he deserves it.