Halo Collar

I cannot un-recommend this company enough. I purchased a Halo Collar for a total of $588.88, plus the additional $14.99 monthly subscription. At checkout, delivery was advertised as 2–4 business days. According to FedEx, business days even include weekends. Then the delivery date changed to May 8th — already 7 days after the original shipping date. On May 3rd, the package arrived in the next town over from me. Since then? It has sat there. Completely unmoved. Today is May 11th, and this package has now been sitting in Aurora, Colorado for 8 straight days. On May 9th, I attempted to contact Halo support, which honestly deserves its own review. Their phone system disconnected automatically, the chat feature repeatedly redirected me to invalid links, and the “Dog Park” support in the app was also broken. After HOURS of trying, I finally reached a live person using a completely different number I found through ChatGPT. That agent told me Halo would not do anything unless FedEx stopped updating the tracking for 3 full days. Never mind the fact that the package clearly hasn’t physically moved in over a week — because FedEx keeps posting meaningless “updates,” Halo considers that acceptable. I was told to “call back Monday.” So today, Monday, I tried again. Same issues. Broken support systems, disconnected calls, endless limbo. Then I spent over an hour on hold with FedEx, only to be told THEY can’t do anything either because Halo, as the shipper, has to file the claim. When I explained Halo refuses to file one until tracking stops updating for 3 days, FedEx basically shrugged and said there’s nothing they can do. And THEN I find out Halo shipped a nearly $600 collar using FedEx Economy Ground — with NO insurance and essentially no meaningful FedEx support attached to it. I’m sorry… what? You are charging SIX HUNDRED DOLLARS for a DOG COLLAR and chose the absolute cheapest shipping option possible to save what… maybe $20? That decision alone tells me everything I need to know about this company.

For all those dog lovers out there, my wife and I invested in Halo Collar for our dogs several years back, I can honestly say I am so grateful I did. We have 2 dogs and have invested in a wired invisible fence in the past. The wired fence worked great; however, the flexibility you get with the Halo Collar is so much better. We travel constantly to my parents and my in laws with the dogs and the freedom to set up a remote fence at each location makes life so much easier. No more having to bing tether lines and keep them tied up there now they have the freedom to walk around but the security of having a boundary. Now I will say, the first generation collars had some connectivity issues. (I still have one) (unfortunately I didn’t get the plan where I can get discounted upgrades) but the first generation would cut out on service and sometimes make you a little worried where the dogs were since they wouldn’t update quick enough. This has not been the case with the new versions though. I can honestly say it’s a breath of fresh air working with the Halo warranty team. I have had a couple of collars that have malfunctioned over the years and each time they have replaced them no questions asked. This latest time, they replaced my original collar with an upgraded Halo 4 collar and it’s amazing. Not only does it connect better to GPS, it’s smaller, lighter and the charging system is much better than the original. I wish I could upgrade my other one to the Halo 4 or 5. Maybe one day I’ll be able to but for now the original is still kicking! These collars make our life so much better. Not only does I recommend them for their products and what you get, but their service is just something you don’t see any more. (No I’m not being paid or compensated for this review, I am just being honest and wanted to commend them for a job well done on inovation, and most of all customer service. They have a customer for life!)