Halo Collar

Two months into using this over priced and out of date gps device and I’m moving to Spot on. If you are reading this and you work your dog daily then this collar isn’t for you. Either go with spot on (which is leaps and bounds more accurate) or get a Fi collar and a training e collar and save your dog the confusion and pain of random mis cues and static feedback. There is nothing worse than confusing cues for a trained dog or one that is currently in training. Look at my photos, I’ve had my professionally trained lab zapped while sitting next to me in the house, on the front steps, even in my lap laying in the middle of my lawn. When I request support they say send it back it’s faulty. How many “faulty” units can one person get before it’s a “faulty” engineering team using decades old gps tech. My phone is more accurate than this collar, and my phone doesn’t shock me. My garmin watch and wrist nav are more accurate and they aren’t hooked to a living being. I had gps units in the military back in 2001 that are more accurate than this “industry best” device. What this company needs is a class action based on all the negative reviews. Here I will list all the false advertising claims this company makes: 1. The most responsive real-time location tracking of any GPS dog collar available lets you know exactly where your pup is at all times. —— yeah I guess if you compare it to a collar from a decade ago haha 2. The Halo Collar's advanced GPS/GNSS system is extremely accurate. It uses the latest geolocation technology and is more accurate than your smart phone. Halo Fences are not created using a wire, so they can't be cut, damaged, and don't need to be installed underground. In additon, Halo Fence posts can be placed anywhere, and are not limited by geography or other obstacles that prevent the installation of a wire. —— no, no it doesn’t use the latest tech. I mean technically it does, it just uses the absolute cheapest tech that relies on old sat technology and is single band resulting in lag and inaccurate readings 3. Practically limitless fence sizes. They can be as small as 900 sq ft and as big 1,200 sq miles. ——— no, it won’t work flawlessly in as small as a 900 sq ft area. At least half a dozen times a day it’s 50’ off in location, sometimes it’s 300 meters off. And I live in a clear area with amazing sat reception (at least in my phone and all my garmin devices) 4. Halo Collars receive four GPS updates per second, so you see your dog's location in real-time all the time in the Halo app. A dog can run more than 30 ft in 1 second, so more frequent location updates means you know where your dog is and that they are safe. —— no, you will be lucky to have a slightly laggy tracking of your pet. Mine averages an update every 2 seconds. BOTH of mine average an update every 2 seconds. My phones update location live, with smooth tracking on the app. Even standing still the collar fails to track smoothly. Joke at best 5. Always-on GPS with drift prevention, that uses our Al software to filter interference from obstacles. Halo's independently verified GPS chip offers unparalleled accuracy within 1.4 ft of their true outdoor location. —— yes technically they are correct. Just like a broken clock is right twice a day so is this statement. I’ve yet to have a single use where it’s accurate within 1.4 ft. The tech they use (look up the fcc tag) isn’t even rated to be that accurate. Mine is off by 3/4 acre at least once a day, and off by 50’ at least once every hour. That’s the difference between no feedback and static feedback. Again, confusing and unsafe for dogs. This could easily spell a bite attack on the wrong dog. Do you think halo will support you in court when your dog reacts to a random static when being petted by and anxious child? Nope they will blame you as the owner 100% of the time. If I were king for a day I would put one of these collars on every Halo employee and let them experience its “true” performance for one day. I bet they would fix it real quick.

We have had the halo collars for approximately six months now. They are amazing and our dogs love them. We have a large piece of land and are able to keep them contained without any issues. We also love the fact that we can take them from property to property where our friends live and do the same. The customer service is by far some of the best I’ve ever seen in my dealings with tech companies. Although it’s not perfect, they are more than willing to dive in talk And work through your issues. Not to mention you’re talking with a person that actually works for the team instead of some call-center. By far one of the best companies I’ve ever worked with. We love it and would recommend it to anyone.

The first collar I received had a dead battery. After a couple of customer service calls they approved a warranty replacement. I sent the dead collar back and did not hear anything for a couple weeks. After multiple calls, spanning several hours it was determined that my collar had been received. Every time you call ypu get a different person. You cannot speak to a manager. Finally someone realized they received my collar but credited to the wrong account. Over a month later, I finally received a replacement. By this time, the allure was gone and I decided to return for refund. Initially, they said I could not return my collar because I purchased it from Amazon. Which I did not. Come to find out I paid full price for a refurbished collar. They finally approved my return. I am still attempting to receive my $700 refund after 3 weeks of them receiving it back. No explanation, just one run around after another. I have NEVER had a customer experience like this one. It so unprofessional I have wondered if this is a legitimate company at all. I have wasted HOURS just trying to get my money back. If you care at all about customer service, run the other direction!