Hillside Canine Resort and Training

My babies are my world, I wouldn’t trust just anyone to groom or board my girls. The ease I felt from the front desk to the groomers and even the trainers was amazing. I am new to the camp verde area and soo lucky to have found an amazing one stop shop that I know they care and take care of my fur babies. I had a scheduling issue on my end, they were flexible, and overly supportive. Being a small business owner myself is refreshing to see a family owned business that they all care and go above and beyond. I will refer to all I see and incredibly grateful to have a home away from home for my puppies!

I have encountered the exact same situation as one of the more recent reviewers. I took my dog for obedience training in January. When my guy was there Tami was the glue that kept me connected. She sent videos, pictures, and texts. I paid for 2-4 week obedience training and 4 handler sessions. After the initial 4 week training was completed, I tried to schedule a handler session. I attempted for 4 weeks to schedule but each time it got cancelled due to weather, trainer not being available, etc. I asked for a refund of the $410 fee because at the time, I was moving out of the area. I worked with the owner (who is also the trainer) for another 2 months while he struggled to understand what happened, needed time to research, didn’t follow through with dates and times for call backs he committed to. Same pattern as no availability for scheduled classes! Plus, somewhere along the way the staff had a rapid turnover and Tami wasn’t there anymore. Eventually he agreed to a refund and set his office manager up to get the funds back to me. This was where it really got fun. Apparently he hired his ex wife to manage his office/business. She shut the whole refund down telling me what I was charged was a package. Maybe that’s true now but when I was charged in January I was told by staff I was paying for one service of boarding and training and another service of handler training. Each had its own price. They don’t publicly share their pricing so they can say anything and no one would ever know the difference. This guy might have been a good trainer at some point in time but it seems now he’s just greedy. He doesn’t want to do the work, he charges for all services upfront as a “package”, then will only offer credit even he can’t provide his own services. No where in America do you get to keep money for services you did not provide. My advice, Steer clear of this shade tree business.

Until last last few months I had been happy with my relationship with Hillside. My dog had grooming and training there as well as occasional boarding. Then the staff had a rapid turnover, I paid for several weeks of additional training for my dog which was cancelled due to weather, trainer not being available, etc. I was leaving the area and asked for a refund of the $400 fee. Nope, not even a partial refund. A credit was offered but I was leaving the area so that was useless. Before I moved I had my dog groomed. Danielle had groomed her for years. Not only was this the most expensive grooming, but it was the worst. Obviously it was not done by Danielle. I assume she has also left. I recently asked fr the name of the product used for bathing the dogs as my dog has an itching problem that we’re trying to eliminate as a cause. Absolutely no response. I no longer will recommend this facility to anyone. Too bad because the staff had been great, then suddenly it was terrible.

Littermates for obedience and social training. They were horrible on lead, and aggressive. 6 week board and train turned into 8 + and just the anxiety of not having them was, well go figure, it's hard. Staff was amazing, Tami always gave me pics and vids. But the work that was expected for the almost $5000 was not what was expected. We put in our work as well, but I feel duped and if I felt like I could have had a case, I would have sued for at least half my money back. I don't think the trainer took the time for our pups and had other things to do. I'm disappointed and would not recommend them for training. I feel like I spent A LOT of $ for dogs that do really well on a lead. I love my dogs and wouldn't let them go for their behavior, but I did not get what I paid for. For the record I have cattle mutt mix dogs that yes I can take anywhere, but will not tolerate people or dogs they do not know and defend us and their home with leathel aggression. Not the best result, but I've said my peace. Do more research than we did. figure