I was granted a special exception to pick my 2 dogs up on Sunday when they are closed. The person who was “on duty” was a contracted groomer who didn’t seem to know much about the facility. She couldn’t find either of my dogs so she had me walk to the back of the facility to iden…Read full reviewClose full review
I was granted a special exception to pick my 2 dogs up on Sunday when they are closed. The person who was “on duty” was a contracted groomer who didn’t seem to know much about the facility. She couldn’t find either of my dogs so she had me walk to the back of the facility to identify and find them. When I was brought to the back and into the room that had the “Luxury Cabins” that we booked for our dogs they were nowhere to be found. The “luxury” rooms are far from luxurious. They’re in a dark loud room where dogs whine and bark constantly. They are not sound proof in the slightest. They aren’t cabins. There are large wire kennels with 1 inch thick particle board surrounding about half of the kennel that doesn’t sound proof anything. When I finally found my dogs, they were in tiny crates that they could not stand up in and in completely separate rooms. They could not turn around or so much as sneeze in the small plastic crates. They did not have access to water and both drank 2 FULL bowls of water each when they got home. The facility sends pictures 1-2 times per day likely because the dogs spend the whole day in their crates dehydrated, anxious and traumatized. Seeing the stacked plastic crates scattered around the multiple dark and loud rooms, ZERO access to water, and the lousy excuse for “luxury” cabins was a horrifying experience. I feel so sad that my dogs ever spent a single minute in that facility. County humane shelters have a SIGNIFICANTLY higher standard of care.
