We picked up our pup after a long week out of town. I noticed he looked a little rough for just having a bath prior to dropping him off. I got him in the car and he smelled like he had been an outside dog for the week. After week got home, I noticed he had a sizeable cut above…Read full reviewClose full review
We picked up our pup after a long week out of town. I noticed he looked a little rough for just having a bath prior to dropping him off. I got him in the car and he smelled like he had been an outside dog for the week. After week got home, I noticed he had a sizeable cut above his eye (no ointment visible). I reached out to learn more about why we weren't informed and why he was so filthy. I was told... "I apologize for not bringing the cut to your attention. Dogs often get cuts and scrapes when boarding for a while; they try to play through the fence with other dogs and they scrape themselves. We always use Neosporin a couple times a day when it happens. You are more than welcome to bring him back for a free bath, we usually recommend it especially if it has been rainy while they are here." If you want to spend hundreds of dollars boarding your dog with a company that lacks accountability in keeping your pet safe, by all means but we will be looking for other companies that can keep our dog safe and reasonably clean.
