Leerburg

I can't say enough great things about Leerburg. I'm surprised to read less than stellar reviews about customer service because they have knocked it out of the park for the last five years that I've done business with them! I've even ordered clothing that hasn't fit me right (my body, not their product) and they took it back no questions asked and gave me a refund. Additionally, the products are amazing, as well as the education! I absolutely couldn’t be happier.

At my daughter's recommendation we got a collar and leash from Leerburg. Great quality, if a bit pricey. We are pleased with them. I then ordered a "closeout" training jacket. I ordered even though it's larger than what I typically wear, as I intended to wear it over other clothes, especially in cool weather. The jacket arrived and I tried it on. I can't even zip it. It's so small that it has to be mislabeled or somehow defective. I went to return online to return it but the "return" button wasn't available for this order. A day later, Leerburg customer service replied that since it was a "closeout" it is not returnable. They could care less that I was sold something that was misrepresented by them and is now useless to me. No apology, no help, just "tuff luck"- you should have seen a notation somewhere when ordering that is was not returnable. So, as far as I am concerned, Leerburg ripped me off for $70; misrepresented the size of the item and then basically said it's my problem. I am done buying from Leerburg and you should carefully consider buying from them too. If you have a problem, don't expect help. Once they have your money, that seems to be all they care about. Really poor customer care...