Off Leash K9 Training of Roanoke

Thank you so much for your thoughtful review, Jeff and Pam! We’re thrilled to hear that Ginger had such a positive experience in our puppy classes with Kaitlyn. At only four months old, she made wonderful progress, and it’s great to know that Kaitlyn’s patience and guidance helped both Ginger and your family feel more confident. Ginger’s energy and eagerness to learn made her such a joy to work with, and we’ll miss seeing all of you at your weekly classes. We truly appreciate your recommendation and look forward to welcoming Ginger back for boarding and additional training as she gets older. Thank you for trusting Off Leash K9 Training with your sweet pup!

It was our pleasure helping Onyx and Red. Thank you for the kind words and continued support!

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. First, we want to acknowledge that your trainer experienced several significant personal and medical hardships after your dog’s training program. Her father was diagnosed with a terminal illness and sadly passed away in January 2026. Just one week later, she underwent an emergency, life-saving C-section for her baby, who then remained in the NICU from the end of January until early May 2026. While these circumstances understandably impacted communication at times, we still sincerely apologize if you felt unsupported throughout the process. Regarding the collar marks, your trainer informed you immediately after noticing the rubber backing on the GPS collar was causing irritation and adjusted the collar placement right away to prevent further rubbing. Your dog’s safety and well-being are always extremely important to us. We also want to note that after your refresher session on January 13, the owner did not receive additional communication indicating you were continuing to struggle with your dog’s walking behavior. Had I known you were still having ongoing issues, I absolutely would have continued working with you to help address them. Our goal is always long-term success for both dogs and owners. Since returning from maternity leave, your trainer has attempted to reach out after receiving this feedback so we can better understand your concerns and work toward a resolution. We genuinely care about our clients and never want anyone to feel dismissed or ignored. We appreciate your recognition that your dog did come home with new skills, and we remain willing to help however we can moving forward. We wish you and your dog the very best and hope we have the opportunity to continue supporting you.

Amy, thank you so much for taking the time to share this—what an incredible update after two years! We love hearing how your pup has transformed, especially going from reactive and hard to control to enjoying off-leash freedom in the woods. That’s exactly the kind of life-changing result we strive for. It means a lot that you trusted us with your rescue, and we’re so glad the training made such a lasting impact—even with a couple missed classes 😊 And yes—great news—Cristen is still part of our team! We’ll be sure to pass along your kind words to her. She’ll be thrilled to hear how well your dog is doing. Thank you again for your support and for sharing your experience!

Thank you so much for your wonderful review, Amy! We’re thrilled to hear that Tyson’s training experience was phenomenal from start to finish. Alyse will be so happy to hear your kind words—she truly puts her heart into making sure both dogs and owners feel confident and supported throughout the training process. We’re glad the daily updates, photos, videos, and hands-on instruction helped you feel prepared and comfortable when Tyson came home. Tyson was a pleasure to work with, and we sincerely appreciate your recommendation and your trust in our team!