We had previously trusted Opportunity Barks with our 2-year-old dog, but our most recent 10-day stay was extremely disappointing. The manager at the boarding and training facility has changed in the past year, and unfortunately, our experience under the new management was far bel…Read full reviewClose full review
We had previously trusted Opportunity Barks with our 2-year-old dog, but our most recent 10-day stay was extremely disappointing. The manager at the boarding and training facility has changed in the past year, and unfortunately, our experience under the new management was far below the standards we had previously expected. When we picked him up, he had diarrhea and arrived with a soiled behind — yet we were never notified of any stomach issues during his stay. He also had a deep scratch across his nose, which we only noticed in the daily photos and had to point out to staff ourselves in order to get him proper care. When we submitted a review after his stay, staff claimed they had informed us about the scratch and that he hadn’t had any stomach issues while in their care. Diarrhea is very evident with our white Samoyed, as his fur gets soiled and requires extra cleaning, so their claims felt like gaslighting rather than honest communication. Instead of acknowledging their mistakes or committing to improve, staff told us we were no longer welcome and even blocked our portal login. Their response was dismissive, unprofessional, and demonstrated a complete lack of accountability. For the health and safety of your dog, stay away from Opportunity Barks and their unethical, unprofessional behavior.
