Our Town Kennel

So disappointed and regretful that I brought my dogs here. Dropped off on Friday and picked up on Sunday - we were charged for 3 days of boarding and 1 day of daycare. We were led to believe that daycare was offered with boarding (says it on the website, and confirmed with Levi when we booked). Yet, my dogs came back stir-crazy and very unsettled. When I called about it, Sue told me that daycare was not offered on the weekends, because no one is there. The dogs are kept in the kennel and let out only to void. When I asked about it, Sue raised her voice, spoke over me, told me she was pulling my contract and hung up on me. This is NOT the way to care for a dog.

These reviews have to be fabricated of this dump. Sue just hung up with us without any explanation of questions we had and said she will just pull our contract and we are not a good fit for them. We were charged for 3 days of boarding when our dogs were only there for 2 days. We were also told that our dogs would experience doggy daycare each day that they were there. This did not happen. In addition to charging us an entire day more...they over charged us per dog as they are under a certain weight. We should have left when we arrived as the male "LEVI" was constantly screaming at the dogs there. Our dogs were already spooked by that as we do not yell around our dogs. What an absolute unprofessional place.

This is the best daycare around!! I would never bring my dogs anywhere else. First off, let me just tell you how amazing the staff is. Levi, Sam, Sue and Lisa are the best people. I truly consider them family! After all they are taking care of my family. My dogs get picked up and dropped off to school on a weekly basis. It is so convenient for me and I don't have to worry about putting them in the kennel at home while I'm away at work. They come home exhausted which is exactly what I want and exactly what they need. My male dog Cooper is a very energetic 1 year old Stafford terrier/Rotty mix and thinks he's the boss of other dogs. I love that this crew can keep him in line and not hesitate to put him in his place when it's needed. My other dog is an 11 year old lab/pitty mix and she loves going to school too. Even though she may mostly sit and watch the other dogs play she enjoys getting out of the house. Keeps her young. I think her favorite part is the school bus ride. Lisa does an amazing job at grooming the dogs. They always come home happy and clean from a fresh groom. Sam is truly such an amazing person who does a great job taking care of these dogs. He is such an asset to the company. I can only imagine how hard it can be for him at times taking care of and looking after 30+ dogs sometimes. The dogs love him so much too! And then there's Levi. Where to start. What a great business partner Sue has here! He is so dedicated to the job and wears so many hats. He is very knowledgeable whether it may be simple questions about the facility or indepth questions about training. I won't ask anyone but Levi if I want a straight and honest answer! I also worked with Sue for group training and I felt this was really beneficial for my dog Cooper. I was pregnant at the time of training and Sue reassured me she could teach me and Cooper all the dos and don'ts behavior wise for us to be prepared when the babe came. It really helped both of us. I would recommend this class to anyone. I'd also bring my dogs back for future intermediate/advance training. It's nice to know my dogs now and any of my future dogs will always have this place to go to that is so loved by the dogs and clients. We love our town kennel!!