Petco Dog Training

I like Petco, just not sure if I like this one in Santa Maria. Too small, customer service isn't that great, at least from my personal experience. Today, I had some cashier rude dude who still looked like he was in junior high school, utter something nasty under his breath towards me. Coward, say it to my face if you have something to say. I don't go shopping with my hard earned money just to be insulted by careless staff. Sloppy cashiers who just throw stuff in the bag. Needs better customer service. Only reason why I gave it two stars is that I don't think Petco is a bad company...the one in SLO is much nicer both in look and customer service.

If I could give -5 stars I would but that option is not available. I brought my beautiful long-haired Pomeranian to get a TRIM, when dropping her off I explain to them how you're not supposed to cut a Pomeranians hair short and definitely not take clippers to it at all! How there is a danger of it not growing back the correct way. They assured me that they understood what I was saying and that I just wanted her "cleaned up"and that they knew about the Pomeranian coat. When I picked her up, there were several employees that came to the front with my dog, almost as if they were ready for a fight (like they knew they had done something terribly wrong). My beautiful coated Pom no longer had her coat and appeared to have been shaved!!! But I remained calm because I had my 12-year-old daughter with me that would've been very upset if I acted like anything was wrong with her dog, so I just mentioned to them how it was much shorter than I had instructed them to cut and that I was concerned about her undercoat..the groomer that cut her hair assured me that she didn't hurt her undercoat and that it would be fine. While the other 3 employees stood there with a worried look on there faces! I wasn't sure what to do as the store was closing and I didn't want to upset my daughter and was just hoping it wasn't as bad as I felt it was at the time. So we went home, as I took her a little T-shirt off it was clear that they had took clippers to her, damaging her coat probably forever. It has been about a month, her fur is not growing, it's actually shedding horribly, and now she has developed skin issues! I cannot express how upset I am!! I don't understand how a groomer can be so careless and 100% just disregard a customers instructions?? Before bringing her to get groomed I researched the Pomeranian coat and all the dangers and side effects of grooming incorrectly and is why I spent probably 20 min explaining and making sure this grooming salon was familiar with grooming this breed. So my only conclusion is that she just didn't care and wanted to do what she wanted to do with MY DOG! And I paid her for it! And my dog may not ever be the same and is now suffering with a skin condition that I believe is due to her undercoat being disturbed. I can't turn back time but I wish I had read reviews prior to my visit as I see this is not the first time they have done this! I hope this helps someone else before they make the same mistake. These groomers at Petco Santa Maria are negligent PERIOD!! And I will NEVER step foot in that store agaIn!