PetSmart Dog Training

I knew I should’ve took my dog to Petsmart in Waldorf Maryland. I live here in Chester Virginia took my dog to this Petsmart here in Chester Virginia and my dog has been getting groomed since he’s been a young pup. He’s still a pup. He’s only eight months old I’ve been taking him to Petsmart, every since he was four months old, I don’t understand why he cannot get his haircut because they said One of his ears was slightly matted and they cannot give him a hair cut him they didn’t even offer other services. I understand about the ear being slightly matted . I feel like this is so bias.!!!!!!! She did make a few suggestions about taking him to a vet or just go home and work on it myself to get the matting out. I never had this issue at the Waldorf. His hair was 10 times as long as it is now when he was at Waldorf I didn’t have no issues and no problems with them. I really don’t understand about the slightly Mad it it was slightly matted I came home, sprayed it and combed it out. They said he did not want to hurt him which I understand. I’m leaving this review because I am a dedicated customer And I love Petsmart the one in Waldorf Maryland. I feel like this is so wrong over something so minor and I will not be back to the Petsmart in Chester Virginia on Jefferson Davis Highway.