PetSmart Dog Training

I dropped my dog off at 7:00am for a service on May 18, 2022. I got a call at 10:21 to pick her up, got there around 11:10. My 13 year old daughter and myself went in and they were working on another dog. The staff were stating the name was Strawberry. One member was holding the dog, another had nail clippers, and the dog continued to "snap" at the woman holding the clippers. I said to myself "i don't know how they're going to give him a hair cut when he's like that", and then quickly realized that he was already shaved. The girl started moving the clippers back and fourth to and from him, takes out her phone, and does it yet again, while recording it. Staff all start laughing and they then put the dog back on the leash. I could not believe what I just saw. I ended up paying, and called corporate to file a complaint about what my daughter and I saw. I then received a call back later on that afternoon from some manager, I couldn't fully get her name. Anyways, after her stating she spoke with the staff, and she was told the staff explained to "Strawberrys" owner they would not be able to get her nails because of the difficulty they have with her. The "owner" did not believe them so they asked the staff to record the dogs response. MAKE THAT MAKE SENSE! That is extremely inappropriate. If you take pride in your work, and the services you provide to animals, antagonizing a dog WOULD NOT be acceptable. If a dog does not allow staff to trim nails, you then refer the customer to a VET! Secondly, as the manager stated, "Strawberry is known here and this is not the first time we've worked with her", then why are you all of a sudden having issues with the nail trimming? Why are you trying to prove anything through the staffs recording. The manager also said she saw the video footage and saw that staff were laughing and she spoke with them stating that wasn't appropriate while a customer was in there. The problem is, NONE OF THAT SHOULD HAVE HAPPENED! I also told the manager what they did is wrong. Unfortunately we couldn't complete the phone call because I had an emergency come up and had to hang up the phone. She called me right back, but did not leave a voicemail. I called that number back, and apparently it was the wrong number. I absolutely cannot believe the response from the manager and I really hope whomever "Strawyberrys" owner is, sees this.