PetSmart Dog Training

I went into Petsmart to exchange a defective Kong bed. I previously bought three of them. I got a 20% discount, for purchasing three of them. When I went to return one of the beds, the manager Loreal said I owed $23.10. I asked why. She said that I bought the items in a promotional time. And that I could not exchange product, per product after the promotional time. Even if the product was damage. I had the bed less than two weeks. The bed was defective and ripped all the way across the entire seam of the inside. She refused to do the exchange unless I paid the extra $23.10. I asked to speak to the manager, she said she was the manager. I asked to speak to her boss, she said she was not giving me his number. I asked for the customer service number, she said she wasn’t giving it to me, I would have to look it up myself. She told me to get out of the line, she had other customers. She rang out one other customer. She then stepped away from the cash register to the cashier next to her, looked over at me and rolled her eyes, while I was on the phone with customer service. I had to look the number up online. I went to another location immediately, they exchange the purchase in 60 seconds. It was not a return it was exchange for defective product. The manager was extremely rude and unprofessional. This store needs new training unprofessionalism and customer service. Poor management skills. I will never be returning to this location! Nobody else should either! I would give them a zero if I could!