PetSmart Dog Training

Worst customer service experience. ​I came into this PetSmart location about an hour ago to pick up supplies and a full tank setup for my box turtle, Carlota (which was given to me as a gift by my sister, legally adopted from a reptile shop). ​I saw a few tanks and politely asked an employee (a girl with split/two-toned hair) which one would be the best option. Instead of helping me, she immediately snapped at me, saying "none of these, because having a box turtle is illegal." I tried to explain that it was legally adopted and gifted to me, so I am legally in the clear here in Colorado, but she refused to listen. She abruptly told me that nothing in the store was appropriate and that the only option was to take the turtle back. ​What kind of customer service is this? I came into your store fully prepared to spend over $200 on a complete setup, and your employee refused to assist me and treated me like a criminal over false assumptions. Why hire staff who actively turn paying customers away and refuse to sell product? Horrible experience—I will be taking my business elsewhere.

No stars. Do not let Ashley groom your fur babies. My dog was cut multiple times Ashley did not tell us & my dog needed vet care afterwords. I called Management in hopes to get this resolved & the manager Jess was unprofessional & disrespectful yelling at me otp claiming I just wanted free vet care. How if nothing was wrong with my dog until after he leaves their care? She was repeatedly interrupting me saying “are we done” while I was otp with her because she was purposely trying to get under my skin instead of trying to help me. I will not be coming here ever again. My dog was in discomfort for almost a week before they took accountability. & on meds for a week after that.