Port Chester Obedience Training Club - Westchester County Group Dog Training Classes

I signed my puppy up for basic puppy classes earlier this year. I definitely regret that 100%. I have plenty of dog experience and can train my puppy myself but the exposure to puppies is what my baby needed so we were recommended this place. it was decently priced. I think if you have absolutely no idea what you're doing this place is fine but when we did go to classes we were mostly on our own because my puppy picked up things faster than others. instead of giving us other things to work on the trainer just kind of let us do whatever we wanted so I started making up new things to teach my puppy. which I feel is a little odd because I'm paying for the trainers course if I wanted to make my own I wouldn't have paid 200+ dollars on it. there was a fearful reactive puppy in the group which didn't get much one on one time(which i thought was odd considering it wasn't functioning well in the puppy class setting). it also lunged at my puppy several times with its hackles up and growling and the trainer made absolutely no attempt to work with that behavior. later on she put that puppy with mine in a play group and my puppy looked EXTREMELY uncomfortable as the other one loomed over her with very stiff body language. this was not cute and not positive and should not have been allowed. I did not feel comfortable taking my puppies leash off in the case I needed to pull her away from a possible dangerous situation. I have dealt with body language and dog fights and dog playgroups professionally for 2 years and this is NOT how to introduce dogs nor is it proper playful behavior. the trainer emphasized how i should not intervene should not pull my uncomfortable dog away from the undersocialized fearful dog. so my dog was forced to go through with that interaction. there were other dogs pressed up against the wall shaking with fear due to the overwhelming situation and this not nice puppy!!!!!!!! i just don't understand how this was not an issue because it wasn't even just my dog!!!!!!! ANYWAY after that session the training sessions were canceled due to COVID19 and we were supposed to receive weekly emails so we know what to work on with our puppies. I got one. after that I received absolutely nothing. I tried reaching out to the trainer with no response. at this point I just wanted a refund. they are volunteer based as far as i know which is lovely to do, however it took MONTHS to get my refund. it is so hard to get in contact with these people. they gave us a hard time, i did not have a good experience with the actual training, my puppy left terrified of the other puppies that clearly needed some different training... like I don't have anything good to say? I think if you don't know anything about dog body language and are going into it blind then maybe it'll be fine? but personally I will never recommend this place and I will never bring any of my dogs there again.