Premier Dog Training

I am extremely disappointed with my experience with Premier. My family had been loyal customers for 13 years, and over the years we trusted Premier with all three of our dogs and even recommended the facility to friends and family. Unfortunately, our most recent experience with my dog completely changed that. My dog stayed at Premier for approximately two and a half weeks while I was out of the country. When I emailed to check on him, I received a generic response that gave me little confidence that the person responding actually knew how he was doing. I specifically requested a photo or video of him, but never received one. I was also told they would try to post a video of him doing remedial training on Instagram, but that never happened. When I brought him home, his behavior was noticeably different. He came home approximately seven pounds lighter and was absolutely ravenous for several days. He also began having accidents in the house, something he had never done—not even as a puppy. I also noticed silver/metal marks on his teeth that, given everything else, made me concerned that he may have been repeatedly chewing on or trying to get out of his enclosure. I understand that my dog can be difficult with new people and may require extra patience. I have always been upfront about that, and Premier was aware of his needs. That is precisely why I trusted a facility that presents itself as experienced in caring for dogs to provide him with the appropriate attention and care. What is most upsetting is that I never received a meaningful explanation for what happened. After returning home, I reached out to Premier to ask questions, express my concerns, and request information about my dog’s care, including how he was housed, fed, and monitored and whether any concerns about his behavior, eating, weight, or attempts to escape had been documented. Premier did not respond to my concerns or provide the explanation I requested. After 13 years of loyalty, this experience has fundamentally changed my view of Premier. I trusted them with a member of my family, and I am deeply disappointed by the care he received and by the lack of communication afterward. We will no longer use Premier, and I cannot recommend them based on our most recent experience.

Great experiences boarding our big dog here with a wonderful staff - We just completed the 3 week training program with our large mix-breed dog and the results are simply amazing - reactivity nearly gone, commands better than ever, loose leash walking, waits at the door, and no more jumping up. Marcos did phenomenal work as his trainer and also at training us to continue the work at home. Thank you! I highly recommend Premier’s training program.

I sent my dog to Premiere while on vacation. My dog got sick while in their possession. When I picked him up and took him to the vet, he had kennel cough. I called to notify the staff and they were very dismissive. I thought best to do a cleaning protocol so other dogs would not be at risk. I asked to speak with management and never received a call back. My experience with Premiere was not the same as my dog had boarded with them several times in the past.

Great place to take your dogs and cats! They have an amazing team of knowledgeable trainers and a dedicated staff of true pet lovers. They genuinely care for your furry family members as if they were their own. I have complete confidence in them to care for my pets, whether it's for daycare, boarding, grooming, or training. I highly recommend them to anyone looking for compassionate, professional pet care!