Ridgeside K9 Knoxville

I called and talked to them and explained the dog had SEVERE anxiety/separation anxiety. Asked if this was something they could assist with. They said yes, suggested a training program and I signed him up. At intake they had a trainers off leash dog inside the office, my dog and that dog got into a fight. I was able to get control of my dog because he was on a leash, it took their handler a bit to control his dog because GRIM was NOT on a leash. As a training/boarding facility I find it extremely unprofessional to have unleashed dogs where incoming dogs come in as the dogs coming in are coming for training for multiple reasons. After about 5 weeks my dog came back, he then started going after (attacking) my other dog which had never happened before. His anxiety was still there. I sent him back for about 2 more weeks to another trainer at the same site. When I got my dog back he still had the same anxiety he had when I initially sent him. I'd called the trainer and spoke with him, he'd suggested I put him in the kennel and anytime he moved hit the training collar. This just made his fear of the kennel and anxiety worse long term. I called and spoke with the owner of Ridgeside and explained my concerns about the training not being effective and asked for assistance, this conversation took place the day before Thanksgiving. It is now January 8th and he has not called me back with any solutions, suggestions etc. when on the phone he explained that some dogs just have it and can't get rid of it, but he'd think on I and call me back. My problem with that is the amount of money I spent on training that comes with a "lifetime" warranty but the training never helped! I've since been working with another trainer and in the 3 weeks I've been working with him my dog has completely turned around! Shocking dogs into submission may work for some but the reality is it didn't work for mine! If you want you dog to do basic commands maybe this place will work for you but if it has anxiety do NOT waste your money!