Serenity K9

Like other reviews have said, it is very hard to get responses from Lauren while your dog is there. During the interview call, I was told my dog would be fully trained to be "off leash" and be able to go everywhere with me. I was also told they would correct his separation anxiety as well as fear of nail trimming. Lauren told me I would get regular updates, pics, and videos of him during his stay. He was there for 4 weeks, during which I got 2 photos of him and zero videos. The member website they promote was complete bs and absolutely pointless because nothing gets uploaded to it. It took several texts and phone calls each time to get a response from Lauren, and the updates were very vague. When I brought him home, he was so afraid of his crate that he tore everything up inside and tried to bend the metal to get out. He NEVER did that before this camp. That leads me to believe he was likely crated for most of the time he was there, which makes me angry! He also came home being food aggressive and marking. Neither of these things were an issue prior and we have another dog in the house so it has become a real problem that I'm now having to try and reverse. His nails were never touched and I was told to arrange him to be boarded (at my cost) for a weekend to finish that training. My first regret is spending $2200 to this business to teach my dog how to walk on a leash, because thats basically what I got. I could have done that at Feeders Supply for way less and had a less traumatized dog afterwards. My second regret is that I didn't go pick him up the first time it took me 2 days to get a response. These dogs are like kids to us, they are part of the family, and to know that he was not treated as such while in their care makes me very sad.

This is not just a review but a public service announcement! DO NOT take your puppy for puppy training at this company. We had a very scary experience with them. In Jul 2024, I chose Serenity K9 for their 2 week puppy training program for our 4 month old puppy because of the positive reviews and also I thought it would be great that our sweet rescue puppy would be exposed to other animals. After 10 days, we received notification that our puppy had completed training and is ready to be picked up. When we picked him up on the 11th day, I was shocked to see him. He looked like one of those unhealthy dogs that has a fat body and skinny legs. He was 23 lbs 11 days prior and was 36 lbs when I weighed him at home that evening!!! He had clearly been overfed and under-exercised. He had gained more than half his body weight in 11 days!!! I was very concerned and texted her to ask her why. She said that they over feed them during training. I simply do not accept this reason. Even with overfeeding, if he had gotten enough exercise, he would never look like that. Was he allowed to graze his food all day long instead of having specific times of feeding? Was he excessively kept in his crate for long periods of time without getting enough exercise. I will never know but evidence of his negligence was very obvious and pointed towards this. Also he was fully crate trained before he left and loved sleeping in his crate at night at home. When he got home, he peed in it for the 1st few days and did not like going in the crate he use to love before. that was also a big clue that he must have been crated for long periods of time. I texted her about how disturbed I was to see him. I asked her what the daily schedule was for the puppy. She never answered that question . I did not hear from them the 1st few days of the training. She would reply back after a few days of continously texting her. We did receive some training videos with him in it towards the end. Through a raw food diet and lots of exercise, I was able to bring our sweet puppy back to a healthy weight after a month. Regarding the training, yes he was able to do the basic commands but at what cost? They are super secretive and even the arrival handoff procedure was very strange. I felt like a I was entering a prison compound, not a happy training dog camp. I should have listened to my red flags. Do not send your dog to this place, there are plenty of other great dog training places in town.

We are so thankful to have found Serenity K9! I wanted help training our small dog, Poppy, so that she could be the best version of herself; and Serenity was the perfect fit for us. From the very first phone consult with Lauren, to Puppy Camp training, and then Advanced training that came months later; they have been nothing but fabulous. All dogs need the security of knowing what is expected of them, and Serenity equips owners with the tools needed to communicate what is expected of them. Poppy loves all of the staff, and I know that they love her. She is so excited whenever she gets to “visit.” I highly recommend Serenity K9 to anyone who needs or would like a better relationship with their pup!

We sent our Boykin there as a puppy! He did so well with the SK9 team and we felt prepared to bring him home to continue his training. We then sent him back for the bridge program. He has shown tremendous improvement after spending his time there. We love that we can board him there when we go on trips and that they will reinforce his training while he’s there. We are planning on sending our other dog there soon!!