Sit Means Sit West Houston Dog Training Sugar Land, Katy, Fulshear

I have never boarded my dog at this location nor used their training facility. My review is about the customer service I experienced when calling, and how I felt after the conversation. I’ve used another Sit Means Sit location in Dallas for several years, doing both training (2021) and boarding, and I’ve loved it! When I called this location, I wanted to get a feel for their boarding process compared to the other location. That call left me uncomfortable. We discussed the basics and he asked me if we still have the e-collar from his initial SMS training. When I mentioned we haven’t used the e-collar in several years, he said they’d need to use an e-collar if my dog barks too much because the facility is small warehouse. That logic didn’t sit right with me. A smaller space should mean more attention and care. While my dog doesn’t have a barking issue either, the fact that his first concern for potential barking and immediate solution to use an e-collar made me feel uneasy, personally. It’s not how I like to use the e-collar or how we were trained to. Others may feel different, and that’s okay! But when I questioned it, he quickly got defensive, and eventually ended the call abruptly, “Okay, BYE.” In the end, I personally wouldn’t feel comfortable boarding my dog here based on that call. For me, I’d only consider for my pup a boarding experience that feels more personalized, empathetic, and patient. If the conversation with me lacked that sense of patience, I don’t feel right leaving my dog in that environment. Boarding decisions are personal for me, and I was hoping for an approach that made me feel more at ease.

David trained our dog, Zoey for10 days. He is very good with the dogs. David worked as a Veterinary Technician prior to his professional dog training days. His gentle and compassionate training skills allow for the dogs to learn the commands without having to be mistreated. Our Zoey seemed to really like him. David came to our home 2x and offered to return if needed. I highly recommend David Barnes, Trainer.