Smart Start Puppies - Dog Training

STAY AWAY FROM SMART START PUPPIES - Unethical Business Practices and Abysmal Customer Service! I recently had the unfortunate experience of dealing with Smart Start Puppies, and I must say it was an absolute nightmare from start to finish. This company's shocking behavior, from charging my card without permission to refusing to issue a refund, left me utterly appalled. Firstly, Smart Start Puppies had the audacity to charge my card without any authorization. I never agreed to any charges, and yet they went ahead and helped themselves to my hard-earned money. This is a clear violation of ethical business practices and a prime example of their shady dealings. When I reached out to Smart Start Puppies to address this unauthorized charge and request a refund, the response was nothing short of abysmal. Julie, who apparently handles customer service, displayed a complete lack of empathy and professionalism. Not only did she dismiss my concerns, but she also refused to take any responsibility for their actions. Her dismissive attitude and unwillingness to resolve the issue only added to the frustration and disappointment I experienced. Moreover, the way Smart Start Puppies handled their customer service was beyond comprehension. Julie's lack of knowledge and inability to provide satisfactory answers to my queries was alarming. It is clear that this company does not prioritize customer satisfaction or bother to train their staff adequately. Smart Start Puppies has shown a complete disregard for integrity, ethics, and customer service. Their actions have left me feeling cheated, deceived, and taken advantage of. I strongly advise anyone considering doing business with this company to proceed with extreme caution. There are numerous other reputable and trustworthy dog trainers out there who will treat you with the respect and professionalism you deserve. In conclusion, my experience with Smart Start Puppies was nothing short of a nightmare. From their unauthorized charges to their refusal to provide a refund, coupled with Julie's appalling customer service, this company has proven themselves to be utterly untrustworthy. Save yourself the frustration and disappointment by avoiding this company at all costs.