Starmark Animal Behavior Center

I took my dog there 2 years ago for puppy classes which became behavioral training due to his aggression issues at only 4 months old. They did absolutely amazing on getting him to where I wanted him to be! I cannot remember the trainers name but she was absolutely amazing and he is truly so much better now, now I got a new puppy who has just turned 5 months old and wanted to sign him up for the puppy classes as he is a small breed dog and I have only had larger dogs in my family so I wanted helpful tips on how I can better our bond and training. I signed him up and classes started on 4/16. I was super excited, got there at 6, went to the front desk to ask where they were at and waiting in their building for 30 minutes as nobody had informed me that they were canceled due to “low enrollment”. I was very upset at this as that Monday I had to call to see if the puppy classes were still on as I had not heard anything from them and the trainer had emailed me on the Tuesday on what to bring and other information but said nothing about them maybe having to canceled. After the 30 minutes of waiting I checked my email and realized I did received an email that they were canceled so that was my fault but the front desk also did not tell me. I spoke with multiple people about this who have also been in the puppy classes and they informed me that when they did their puppy classes they were the only ones who signed up. Which made me very upset because now it just seems like they are all about the money. The trainer offered me 1-on-1 sessions but I simply cannot afford that and now my puppy is about to turn 6 months old which we will not be able to do these puppy classes anymore. The next morning I call to get my refund as you have to pay beforehand. I did not get my refund till 2 weeks later as they said it was my bank and then they said it got declined. After multiple times of contacting them I finally got it back. I don’t know what has changed with the company but they have truly changed for the worse and that makes me so sad as they have previously been amazing.

This is actually long overdue. Last year I took my reactive dog to train with Paige. She did an amazing job, at first I was afraid she wouldn't ever be able to get near him but I know she took a lot of time and effort to get him used to her and after the first week of his stay was able to start taking him out. He even approached another trainer on his own during one of our lessons and her genuine excitement for him really showed me that she grew to care about him the same way I did. She gave weekly check ins and picture updates and addressed any concerns I had. She even gave him a bath (something that usually only I could do) and washed his bed for me! He came back with new skills and healthy Thank you so much for taking care of my boy!