Starr Dog

I’m giving a 2 star & considered giving a one star! I was told in the beginning that I would have to give my puppy records,nutritional food & treats I assume a leash & I bought a brand new 8 foot leash $15.00 dollars for the leash! I also ask if he would be taking Naomi out to like stores & he said yes & I will send you some pictures & videos! I got very few pictures & no videos! He told me she did great! He also lost my puppy records & leash ! What he did was question me as if I didn’t give either one to him! I gave both to him he told me the puppy records was required I understand that & had no problem with him taking them! In his last message to me about the record & leash he said maybe I needed to dig around my house & hunt them & that he wasn’t supposed to take a leash! I said I’m not digging around my house for them I’m not questioning myself if I gave them to him & if he wasn’t supposed to take a leash! Why did he take it knowing he wasn’t supposed to take a leash! Also when he brought her home he told me he didn’t take her no where! He also said that he wanted to schedule to meet at the park in Athens just to see how she is doing & that he would give me my records & two links out of the collar that belonged to her! He never tried to meet up he was just to busy saying he didn’t have her records! I get outside & work with Naomi & I work with her in the house if it’s raining! If my other two dogs are present she won’t listen to no commands at all & the shock collar that you get isn’t strong enough for a big dog! I put it up to the last number & it doesn’t faze her! If we are by our self she works good! He didn’t teach her anything about not being distracted! He had a high quality shock collar on her & that’s where the control is! My advice is just buy a nice shock collar & save your money! My Son went through Starr Dog & I can give Ellie the word to make her come to me without a collar on & she listens! Save your money & buy a collar that’s where the control is! My trainer was Conor & he took my record & leash! I paid for two weeks extra & I really didn’t appreciate being told that I really didn’t give the records & leash when we both know I did! He said they have had problems with losing records & now prefers a snapshot! Be careful who you trust with your family pet!

I paid over 2,000 for 3 weeks of training for my puppy. I did not get what I paid for. I was promised at least 2 times a week updates with videos and photos. I had to call to request updates. I ended up getting photos on 2 occasions and never a video. In making my decision to use this business, I always spoke with one person who told me how he would do the training. I never saw him or talked to him. He turned the handling over to someone else. When I picked up my puppy after 3 weeks, she was following some of his commands but not all. I got her home and had the same experience but she followed my commands even less. I contacted both persons but never had another response from.the original person who im guessing is the owner. Plans were made for a follow up to get the pup on track. I had to reschedule a few days in advance. The day of the new appointment, I received a call about 45 minutes before the scheduled time that he would not be able to make it. This appointment was never rescheduled. Basically I feel like I paid over 2,000 for 3 weeks of puppy sitting. There was never another offer to make it right. When my pup went there I was instructed to bring something she really liked, so I brought her favorite toy..I forgot to ask for it when I picked her up but since then have asked for it several times and have not received. I would never use or recommend the service.

Our nonprofit Dog Rescue paid up front for 6 sessions. Once we did the assessment and 1st session, we determined it wasn't the right type of training for our rescue dog. We requested a refund for the remaining sessions, and he refused saying there are no refunds. Nowhere on his website does it say this. Our community-funded nonprofit can't afford this loss, but it doesn't matter to him. Very disappointing. Hopefully he will eventually do the right thing.