The Barrie Inn

Loyalty means nothing to this "family business". I missed a grooming appointment because of an emergency (why else would someone miss an appointment that they confirmed three times for?) When I called back to reschedule, I hear the groomer yell in the back with the nastiest attitude "She'll have to wait EIGHT WEEKS for her next appointment!" The kind man on the phone was smart enough to instantly put me on hold. He gets back on saying 'oh it's going to be tough to get an appointment blah blah blah' to which I respond listen if I'm going to have to wait weeks and weeks then forget it. He says he'll call back, okay. They called me the *next day* which just tells me they waited until the offended groomer was gone and asked the other one who worked the next day who said yes. Too late. I really trusted you guys and liked all the people who worked there and this whole interaction was really unfortunate, but if you treat people disrespectfully there will be something said. So congratulations to that nasty groomer - you just lost a customer that came about every 3 weeks, tipped 20% every single time (even though she would cut corners and not do a good job in general but I overlooked it because I understand being overworked) and never missed an appointment until this literal emergency. And lastly @TheBarrieInn please do not respond I literally don't care about what you have to say lol