The Dan Gentile Dog Training Center

I would give no stars if I could. My family and I decided to send our one year old Bernedoodle for a two week training program. After 11 days they called to say that he was not acting himself and did not want to participate in the daily training. When we picked him up that evening he was completely lethargic, and 15 pounds lighter. Started off over 100 lbs and was 85lbs when we picked him up. We told the trainers that he would eat food endlessly if you gave it to him, so if he stopped eating, there is obviously something wrong. We called for a check up two days before they called us to tell us about him, and he was just fine then. So how did he loose 15 pounds in two weeks? He was obviously not being fed or wasn't eating. Either way is an extreme problem. If something was going on with the behavior of our dog we are expected to be informed that INSTANT. We took him to the hospital that night and was in there for four nights with extreme pneumonia. He almost died and they did not contanct us at all after picking him up. If you love your pup do NOT bring them here.

If I could give zero stars I absolutely would. I had dropped my 11 mo Labrador off on Wednesday Sept 22 and called Sept 24 to see how he was adjusting. I was told he’s doing great and coming out of his shell as he was nervous when I dropped him off. I didn’t hear from anyone until Tuesday October 5th (the day before pickup) when I received a voicemail from Mallory that she needed to speak with me. When I returned her call I was informed that my dog had a rash on his neck and wanted to tell me before picking him up the next day and it shouldn’t be a “cause for concern.” She stated that the day after he was dropped off, staff noticed a tiny itchy, dry spot on his neck that progressively got worse. She continued to repeat that they didn’t want this to be a cause for concern and naturally concerned, I asked to be sent a picture of the rash. This was no rash at all. The picture I was sent showed my dog next to a trainer with a raw, oozing wound where his jaw meets the base of his neck. It looked very infected and he definitely needed medical treatment so I immediately went to the facility to pick him up. When I arrived, I did not find my dog in the same condition as shown in the picture I received just an hour earlier. His wound was dry and completely scabbed over. The staff stated the wound looked much better than before (because it was healing). I immediately took him to the vet for a thorough exam and our vet diagnosed a skin infection of the hair follicles caused by injury to the skin. He also estimated that the original picture I was sent earlier that day was taken at least a few days prior. The vet also estimated that this injury occurred at least a full week prior to the training staff notifying me. Not only did my dog have an infected injury on his neck, he also had an infected wound on his testicles, had lost a significant amount of weight, as well as developing upper respiratory infection. Prior to sending him to the facility he was a big overweight with a very thick coat. The dog I picked up had lost at least 10 lbs and his spine and hip bones can be felt to the touch. The picture I was sent from staff showed a very obvious infection and the staff neglected to care for my dog or notify me that he needed medical treatment and attempted to treat this wound themselves with only A&D ointment. When asked about the 24 hour veterinarian on call mentioned on the training facility website, the staff stated they do not have a veterinarian on call. A bit misleading. After examining the neck wound we noticed small bumps around the sides of the wound that seem consistent with a pronged collar. We don’t know how these injuries occurred but it’s very clear our dog was NOT properly cared for and the staff neglected to provide our dog with basic medical treatment or at the very least inform us that our dog needed to see a vet. I will NEVER recommend the Dan Gentile Training to anyone.