The Royal K9 Boarding, Daycare, and Training Center

Work was better than attitude. When I made the appointment I talked to them about my dog being skittish with people and they assured me the groomer was patient and used to working with difficult dogs (they have a German Shepherd rescue there). When they called me to let me know they were finished I felt like I was being shamed that he was difficult. I wouldn't bring him back except that their work was excellent. He's never been so clean and handsome. The $90 fee seemed steep but I can't say I felt overcharged, they did a really good job. It wasn't a warm and fuzzy experience, felt more like a bad parent teacher conference on the call and picking him up, but we'll go back because as far as the quality of the grooming it was very, very good.

We left our little Maltese dog here for 5 nights and 4 days while we went on vacation. We made sure he was kept in the quiet area, as it was his first time being kenneled. We didn’t have any service on our vacation, so we couldn’t call and ask how he was doing. We paid for him to be taken out to go potty three times a day, played with once a day, and groomed sometime during his 4 day stay. When we called to tell them that we were coming to pick him up, they told us that he was scheduled to be groomed. This was on day 4 of his 4 day stay. My family and I were confused as to why he hadn’t been groomed in the 3 days prior. When we told them that we would reschedule his grooming, they told us that he really needed a bath. When we got there, they again told us he needed a bath. When they brought him out, I could see why. There was dog poop in between his toes and on his tail. We took him home and told the staff that we would give him a bath. When we got home, I noticed that his bottom was red and there was poop caked around it. As we watched him, he dragged him bottom on the grass. We looked closer and saw that the base of his tail down to about an inch below his anus was rubbed raw and had no fur. He has never dragged his bottom along the floor and we were shocked to see the poop caked in the fur around the raw area. I called right away and asked to speak to a manager. The woman in the phone transferred me to the supposed manager and I asked her why his bottom was red. She made it sound like no big deal. She said he had diarrhea, which was common for first time borders. When I told her that I was upset and that we would have to take him to the vet, her only response was “mhmm.” I told her then that we would no longer be doing business with them and hung up. I urge you to look for another business to board and groom your dog. We will not be returning to this business, as it seems that they don’t care enough about their clients to check on them or even clean them up

EDIT: I had previously reviewed with a 1 star, but have updated my review to 5 stars. I reported that my dog did not receive walks/play time paid for based on data from my dog's activity tracker (think FitBit for pets), and the owner in turn responded by conducting a thorough investigation into how this could have happened. Although the results were still conflicting with my own data, we somewhat agreed that Tim may have just fallen through the cracks somehow, I have every reason to believe the workers did not intentionally avoid walking or playing with my dog. The owner has done everything she can to make things right including updating their processes to record walks to ensure similar situations are avoided and to refund me for the services I had reported on. Her professionalism and dedication to the animals and business set a high standard for any small business owner and animal caretaker and I would strongly consider returning here even through this whole experience.