The Smartydog Center for Canine Enrichment

After doing some research, I decided to give this facility a try. I paid in full for 6 classes as part of an obedience training course. Halfway through the course, we learned that it would be a total of 5 classes, not 6, as originally advertised. We were told that we had the option to a) receive a partial credit back or b) one free class in the 2nd obedience course. Class #5 happened to be on a day that my dog was vomiting (have proof from the vet and per her instructions, no sick dogs are to come to class.) I called to report his absence and discuss my choice of options (partial refund) but no one picked up. I immediately went ahead and sent an email about his absence for the last class 3 hours before the class, and also included my choice of partial reimbursement for the course ending earlier than advertised. That email was written on 5/9. There was no response. Called and left a voicemail 5/15, still no response. Sent a follow-up email 5/18 and as of today, 5/20, I haven’t received a response and at this point it does not seem like I’m going to get one. So, unfortunately due to this experience I feel inclined to leave this review to share my experience. I am disappointed at how this was handled and ideally would be discussing this with the owner, but at this point I have not been able to reach anyone despite leaving a voicemail and writing 2 emails. It’s all about doing the right thing when you own a business, and when you advertise 6 weeks of training classes and only provide 5, you should partially reimburse a customer who has already paid in full for 6.