At first I was very happy with Jess. My dog liked her right away and I did, too. She was great at structuring our lessons. After the first few sessions, this declined. Her communication decreased and she frequently forgot what we were working on or had no plan for our session. Th…Read full reviewClose full review
At first I was very happy with Jess. My dog liked her right away and I did, too. She was great at structuring our lessons. After the first few sessions, this declined. Her communication decreased and she frequently forgot what we were working on or had no plan for our session. Then she simply stopped responding. I made multiple attempts to schedule our remaining sessions, but she never confirmed. This went on for many months, because I liked her as a person and figured maybe something was going on. Finally I requested a refund for the unused sessions. She apologized for the missing sessions, explained she had personal difficulties, and offered to do a zoom session. I declined and said please just refund me and we'll call it good. (this was again, after many months of trying to work with her and getting little to no communication or follow up from her). Once again, she went dark. Essentially, she took my money and ran. People go through difficulties, and I understand that. But when that happens you communicate about it. You certainly don't just keep your client's money for services you never rendered. Where I'm from we call that stealing. If she ever follows through and makes this situation right, I'll delete this review. If you're reading this, it's because she hasn't. Long story short - nice enough lady, good with dogs, terrible with follow through, questionable ethics.
