Westinn Kennels - Everything Under One Woof

I hope this message finds you well. My name is Kevin, and I am the individual responsible for receiving email communications at our establishment. I would like to begin by extending my apologies for the experiences you've described in your recent review. We truly value your feedback, and I am sorry that your interactions with our daycare and grooming services fell short of your expectations. I want you to know that I was unaware of the challenges you faced until now (I had never received any email communication), and I genuinely appreciate you taking the time to bring this matter to our attention. Please accept my apologies for any inconvenience you may have encountered due to the lack of communication or assistance when you reached out to us. We take customer feedback very seriously, and your concerns are of utmost importance to us. I completely understand your frustration and disappointment, especially with the daycare incidents and the first-time grooming experience. This falls far below our standard of service, and we want to make things right for you. Your feedback is a vital tool for us to improve our operations and provide the high-quality care and service that our clients deserve. Regarding the specific issues you've mentioned: Daycare Hours: We do have a scheduled closure between 11 am and 12:30 pm each day for maintenance, which might have led to the confusion. Nevertheless, it's imperative that you experience a fully functioning daycare when you choose to entrust your pet with us. Grooming Experience: I'm genuinely sorry for the miscommunication and the inconvenience you faced during your first grooming appointment. This was a clear oversight on our part. I'd like to take this opportunity to find a way to work together to address these concerns. We would appreciate the chance to have a one-on-one conversation with you to understand your experience in more detail and explore potential solutions. We are committed to ensuring that such issues do not recur, and your feedback can assist us in achieving that goal. To initiate this process, please feel free to contact us at [email protected]. I assure you that we will prioritize your concerns and take the necessary steps to ensure a more positive and seamless experience for you in the future. Thank you once again for sharing your feedback, and we hope to have the opportunity to regain your trust and provide you with the level of service we aspire to offer. Warm regards

Good Morning Gwen, From all of us at Westinn Kennels, we wanted to say thank you for the kind review! We can't wait to see you and Anja again soon!

From everyone at Westinn Kennels, we wanted to say: Thank you for the great review!