Yolo Canine Academy

I want to start this with I the fact that I am grateful that she could take in my dog on a few days notice and my dog is okay now. This review is only about my dog and the owner’s business practices. This review will not contain my opinion on the owner herself as it is irrelevant to the review. I just picked my elderly dog up after a 10 day trip. He’s much skinnier than when I dropped him off, had thorns in his paws (as pictured below), and has a very obvious case of kennel cough. His nose is runny and he has a really rough cough. He had a small one before but the one he has now is deep and gruff. Her hours are random and inconvenient. With only two 2.5 hour windows for pick up and drop off (one in the morning and one in the evening). I had to call out of work just to bring him in. I understand that the owner is a busy woman with training, however, when I ask to come in just a tad bit later (6:45-6:50 instead of 6:30) she would not accommodate. We are in the 21st century and the fact that she only accepts cash or check is weird. Also, her website is inaccurate, she knows it’s inaccurate, and she hasn’t changed it. It’s $40/day not $35/night. She also charged for the pick up day. Bringing my total to $465 instead of $430 (updated price with bath)/$350 (online estimate). I’m just glad I brought enough cash to cover it because she doesn’t accept card. When I dropped him off, she made me keep him in the car on a hot day while we did paperwork. She also did not give me a tour of the facility to show me where he would be staying or the yard he would play in. Told me that he could have his own run because I wasn’t sure how he would be with other dogs. When I picked him up she stated that he had been running around with another elderly dog being kept there. She offered a bath and a basic groom (No cut but nails, glands, and ears for $30) and claimed to have a Dremel tool for his dark nails. But when I arrived at 4:45pm she hadn’t completed his groom. Used clippers and had me hold him while she did it. What would have happened if I picked him up in the morning?? Would he have been groomed at all?? Again I am thankful that she could take him in on such short notice and he will recover just fine. However, I will not be going back to her for any services and I do not recommend anyone else do so.