Zoom Room Dog Training

As someone who has frequented various Zoom Room locations across LA, I must express my disappointment with the puppy playtime sessions at the Sherman Oaks branch. Unlike other locations where measures are in place to ensure all dogs can socialize safely, regardless of size, the Sherman Oaks Zoom Room fails to prioritize the well-being of smaller pups. Having attended six puppy socializing classes and attempting to remain patient despite their lack of understanding and inclusivity towards all dogs, I've chosen to express my thoughts in a review. In my experience, the big dogs are given preference, often leading to chaotic play sessions where smaller dogs are intimidated and unable to fully participate. The instructor, Justin in particular at Sherman Oaks lacks the techniques to calm down overexcited dogs, which results in a stressful environment for both owners and their pets. Chaotic puppy play appears to be permitted exclusively in the classes led by the male trainer, Justin. Unfortunately there is no way of knowing which trainer will be leading the puppy class when booking online. Unlike other Zoom Room locations that effectively implement strategies like the "1, 2, 3" method to calm rowdy dogs, and educate owners on facilitating safe puppy play, the Sherman Oaks branch appears ill-equipped to handle such situations. Despite the convenience of the Sherman Oaks location, I will be opting to travel farther to attend puppy playtime sessions at other Zoom Room branches where proper socialization techniques are consistently implemented. It's crucial for all dogs to have the opportunity to socialize safely and enjoy playtime without fear of aggressive behavior from larger, uncontrolled dogs. Edit: The owner privately messaged me, requesting the removal of my review, and became extremely threatening towards me. Upon visiting their establishment, the owner was extremely rude and promptly demanded that I leave, refusing to provide a refund for the classes I had already paid for. My sole reason for seeking a refund is due to the owner's unjust treatment following my honest review.

We love Zoom Room! We started taking our puppy to their puppy classes at 3 months to get a start on her training. At first she was pretty shy especially at the end of her classes when they had a 10 minute play session, then after a couple of classes she started getting more confidence and started playing more with the other pups. We definitely like the way the trainer Alex is patient and informative with answering our questions we may have regarding our new pup.