My dog was boarded here for six days. At drop-off, I clearly reiterated that he requires four medications, emphasizing that they are extremely important — especially one medication that is life-sustaining due to his diagnosis of Congestive Heart Failure. I explained this directly…Read full reviewClose full review
My dog was boarded here for six days. At drop-off, I clearly reiterated that he requires four medications, emphasizing that they are extremely important — especially one medication that is life-sustaining due to his diagnosis of Congestive Heart Failure. I explained this directly to a staff member (not Crystal), ensuring they understood the critical nature of his care. Unfortunately, there were three full days during his stay in which he did not receive the correct dosage of his medications. Additionally, email communication was very slow. While I understand that it is the Christmas season, this is still a professional business responsible for the care and wellbeing of animals. I also requested to view my dog’s living quarters, but that request was quickly redirected and not accommodated due to the holiday season. This review is not written to tarnish the business, but rather to constructively address what occurred and to help raise awareness so that future situations can be prevented.
