Buck Wild Dog Training came recommended to us from multiple sources, and we were initially excited to begin working with them. Unfortunately, our experience was disappointing from the start. The private sessions we attended fell far short of expectations, and we often left feelin…Read full reviewClose full review
Buck Wild Dog Training came recommended to us from multiple sources, and we were initially excited to begin working with them. Unfortunately, our experience was disappointing from the start. The private sessions we attended fell far short of expectations, and we often left feeling more confused than supported. In addition, Victoria at times came across as unkind and dismissive, which made it difficult to feel encouraged as new puppy parents. After being told we would benefit from a package, we paid for three follow-up sessions in advance. When one of the scheduled sessions was canceled due to heat, we tried to rebook but encountered ongoing issues with communication. Emails and texts went largely unanswered, and when we finally requested a refund, we received curt responses that referenced only their no-refund policy without offering real solutions. It was only at that point that we were told about an online booking system and retail options, neither of which were ever explained upfront. Both Victoria and Chris also refused to speak with us over the phone to resolve the issue, insisting instead on slow email communication and citing a 72-hour response time. In the end, we were essentially forced to use our $300 credit on dog treats and toys — something we never would have signed up for when seeking professional training. Overall, while Buck Wild may have skill with dogs, the lack of professionalism, poor communication, unwillingness to speak directly with clients, and unkind interactions left us extremely dissatisfied. Save your time, money, and energy — find a trainer who values their clients and stands behind their services.
