Fidelity K9

**edit to add reply** Every trainer was confident in his training - so no, it was not 'very clear' he would come back with even more problems on top of his aggression. I talked to countless trainers, and not a single one of them suggested euthanasia. My mistake was trusting the wrong trainers with both my money and my dog's well being. BUT Elle was a fearless trainer and we really appreciated how well she worked and took time with Mason. No complaints to her It is extremely telling that your response fails to acknowledge his health issues and the severe lack of communication throughout the entire process. What WAS made very clear, however, is that your profit takes priority over care. Instead of taking accountability, you continue to dismiss concerns, only reinforcing how little you actually care. Whether this happened 15 years ago or yesterday, our experience remains unchanged. ******** I am beyond disappointed with my experience at Fidelity k9. As a broke teenager, I spent $4,000 on this training, and I regret it more than anything. I sent my dog here for the board and train, specifically to address his aggression, which I made very clear from the start. Before committing, I even did a private lesson to ensure that my dog could be worked with, and they assured me that they were equipped to handle his issues. Unfortunately, that was not true. The communication throughout the entire 6-week process was horrendous. They never informed me that on the first day, it took 8 hours to get him out of his kennel, which is concerning. They also never mentioned that my dog didn’t like laying down, nor did they really focus on addressing that issue. Most alarmingly, they didn’t tell me that my dog couldn’t be around most of their trainers, which was a critical part of his aggression training. Had I known ANY of this, I would have pulled him out immediately and requested a refund. When I picked him up, he was showing signs of aggression still at the facility that were clearly never addressed. He had started jumping on people, something he had never done before, and it was clear that the aggression issue remained fully unresolved. To make matters worse, he had a swollen eye, which they attributed to him possibly scratching it, but I later discovered it was from an allergic reaction to the hotdogs they had been feeding him during his stay. It’s clear they didn’t take care to look into this or even monitor his health. Although we continued working with him daily, the training made no significant difference. The only minor improvement was that he walked slightly better on a leash, but his aggression was still a problem. The final straw came when we needed someone to watch him during our vacation. Since I had paid for lifetime boarding, I naturally turned to them for help. However, we were told it was unsafe for them to take him in. If they were unwilling to take him in for boarding, they should not have taken him in for 6 week board and train to begin with. We even arranged a meet-and-greet with his trainers to see if they could warm up to him, but he was still the same as before. After more complaints, they said they could probably take him, but by then, we felt uncomfortable with the idea and ended up canceling our vacation to stay home with our dog. As a teenager, $4,000 is a LOT of money, and I feel completely robbed. I trusted this facility with my dog and my money, and they failed on every level. My dog spent 6 weeks in a stressful environment and came back with no real progress, just more frustration. I wouldn’t recommend this place to anyone, especially not to other young people or families who can’t afford to lose that kind of money nor anyone with an aggressive dog.

We went for our first visit today with Steve & our 6 month old Cane Corso. I first spoke to him on the phone earlier this week after our dog was sent home within an hour of being dropped off at another training facility in Omaha. I instantly felt comfortable & more confident about bringing our pup to Fidelity K9. He took the time to listen to our concerns & explain things over the phone and then again in even more detail once we got to our hour training. We also really enjoyed that Steve took the time to not only get to know us but our dog as well in just that hour. He explained everything & taught us things to the point where even if we didn't sign up for further training, we felt more comfortable going home with our pup to practice & train on different things with him. We did however end up signing him up for their 6 week boarding training and we are looking forward to it. Highly recommend based off what we have seen & experienced so far. Their team is very knowledgeable and you can instantly tell they truly care. Update: We picked up Azul today from his 6 week boarding & we are so very pleased. We're excited to continue working with Azul. Steve was awesome. He is very knowledgeable, patient, & just overall an amazing trainer.

We adopted a puppy from the shelter and ran into a few behavioral issues that we couldn’t resolve ourselves. After talking to my sister-in law in California for hours, she did some research and suggested that we contact Fidelity K9. I filled out the questionnaire and Steve contacted me within a day. We had a phone consultation and he made time to get us seen rather sooner than later. After our first private training session, we signed Mila up for day camp. After the first week we went back to our training session and Steve worked with our 9 year old daughter to give her more confidence around the dog. We also implemented the changes around the house immediately..After week two Mom and Dad got more guidance. Our dog is pretty confident and at 8 months thought she better try us a few times before finally understanding that we don’t approve of her ideas of trying to chew her way through the house or biting us for attention. Steve provided us with the tools to keep working with Mila. It is on us to use these tools. Mila is continuing to grow and keeps learning “DO” and “DON’T DO!” We are thankful for the time and patience Steve and his crew!

Wow! Talk about open, honest, and THOROUGH communication! Today, I reached out to Fidelity K9 to see about getting some much needed training for my 5-year-old dog with aggressive behavior issues and anxiety. After first leaving a brief message, my call was promptly returned by Steve, the owner. As I began to tell Steve my story and the problems I have been having with my pup, all the feelings of being overwhelmed, defeated, sad, anxious, and frustrated spilled out of me. I was only a few minutes into my rambling woes of distress when Steve very politely stopped me. He validated my concerns and appreciated me sharing them with him, but he made it very clear that the problems I am facing are not only manageable but common. That they may be influenced by my behavior, but were not soley responsible for them. He didn't make a bunch of over the top promises about curing my dog of her issues; instead, he spoke openly and honestly about the limitations we may face and steps needed to see possible improvements. He talked about what those improvements might look like and how small they may be, but how impactful that could be for our relationship with our dog. He reminded me of my purpose in dog ownership and challenged me to view future training with her in that light. He recognized the guilt, shame, and anxiety I had been harboring surrounding my dogs aggressive behavior and made quick work of assuring me that I shouldn't be so hard on myself. Dog training is hard. Altering dog behavior without professional help or the proper education to do so is tough to navigate alone, and even with help can be tricky. Steve helped me to understand that! It only took a few minutes of just listening to him talk that I knew we were in good hands. I quickly felt the heavy weight I was carrying on my shoulders disappear! Steve talked with me for over an hour about my dog, my concerns, and his philosophies/training methods. I'm not sure my own mother would have entertained the conversation topic that long, lol. He gave me some immediate tips, tricks, and tools I could use now, without even agreeing to use his services. It was very clear that this isn't just a business for Steve. It is his calling and purpose. He is incredibly passionate about what he does and only wants the best possible outcomes for not only the dog, but the owners as well. I am so incredibly grateful that I reached out to Fidelity K9. A day that started with me feeling lost and misunderstood, quickly changed to feelings validation and hope. I appreciate Steve's exceptional support and concern; I look forward to my pup working with him very soon!!