Fissan Training Kennels

We’ve been going here since moving to Farmington August 2021. Since then we’ve experienced 3 price increases. Receiving the below email left a poor taste in my mouth. I have seen multiple people’s comments deleted from their social media pages if anyone questioned anything they didn’t want to address since this email. Such a slap in the face to customers who have been going here for years. Below is the email I received in March in quotes and my responses with a dash: “As most of you are aware the economy is getting tighter everyday. Lack of employees, trucking issues, over seas shipping issues, upcoming elections, and of course higher taxes.” — The economy is better now than it was a year ago... Why was this mentioned?? 🚩 This feels like you’re perpetuating a certain narrative like it’s the economy’s fault for the below issues. — Trucking / over seas shipping issues… To me this should only impact INVENTORY, so if you’re out of something then you’re out of something. What happens when a pet store doesn’t have my dogs food? I go to another until I find the specific brand that I need. — Upcoming elections… YEP! I totally see why that would impact a dog kennel business 😐 Say no more, makes total sense to me. I assume the prices would magically lower if Trump was in office, huh? “The cost of employees has increased considerably over the last two years. We are so indebted to staff and want to keep the staff we have as they are excellent and we could not be more proud of the team we have built.” — I don’t know what to say about this, every time I drop off my dog there’s high schoolers working and likely an adult at the front counter.. “Raising pricing across the board to accommodate the increases is where we find ourselves. We hope that by offering specials and the memberships that some of the increases will be offset for many of our regular clients.” — If you’re raising prices you MUST be raising wages too right? Because if not this is coming across as any other greedy business trying to squeeze the people of every dollar and cent they can. Multiple people have asked this on Facebook and they have chosen to delete the comment instead of respond. — The membership… this is outrageously priced for what you’re getting, these prices don’t include regular boarding so I really don’t know how anyone is expected to save anything unless you’re regularly taking your dog to this kennel most days out of the week. “We appreciate your understanding and dedication to our business.” — I do not understand at all, this email made you loose me as a customer… One thing I appreciate about Dog Day Getaway, an Apple Valley Competitor, is their transparency to their customers.