Sit Means Sit Dog Training

We LOVE sit means sit! Our dog Maverick would definitely not be the obedient pup he is turning out to be without his incredible and patient trainers. Mahala and Alexis has definitely made our lives so much better than it was before he attended his training at sit means sit . We even used them for board and train while we are on our trip to Jamaica since he is now comfortable being with his trainer humans he knows and trusts . Thanks so much!

We have been working with SMS since a year now and to begin with it was a great experience. Our dog and we learnt alot and we actually got the expensive board and train packages. At the time of purchasing we were told that we will have unlimited group classes but this was far from reality. We go out of our way drive 60 mins just because we liked SMS and the trainer. The office called me one day to get credit card information and when asked what it was for I was told they were going to charge $10 for a group class. On further questioning I was told our group class pass had expired and they will be charging going forward. Mind you we were told we have “60 credits that never expired” with the package we purchased. My dog attended atleast 2-3 classes after the said “3 months” were completed and NOT once did the office tell us that we needed to purchase credits. It was only informed when she called to take the payment AFTER the class. Requested to speak with the owner and she said they did us a “favor” for not charging us beyond the 3 months until now (hardly 2-3 classes), she did NOT seem interested in retaining clients and straight up asked if we wanted to close our account with them and we sure did. There were quite a few red flags with this office and lot of trainer turn over which we kindly ignored because they seemed like nice people. Their group class schedule is a joke and not friendly for folks that work full time leaving with just 1 group class for weekends which do get cancelled a lot, daycare days are also very very limited. They also charge you if you schedule and miss a group class and they do not even give you a credit. We purchased a 2 class CGC eval and test and only used one but we are happily going to forego one as we not interested in continuing with this facility. The owner is quite rude and not willing to work with existing clients. We have been to other SMS in different cities and they are nothing like this one, this one is horrible due to bad management. Owner and mgmt is money-minded and not client centric. Bad customer service!

I have gotten so many compliments on my dogs behavior and demeanor and I love recommending this facility to everyone that’s met her. They changed what it was like to have a dog and in less than a month she was well behaved and more confident. I would recommend to anyone looking for a training facility. All of the trainers go above and beyond and they are very knowledgeable. It is also an extremely clean and calm facility, by far my favourite part of the week is visiting for group classes every Friday !